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Forum Discussion

csosa's avatar
csosa
Follower
Apr 17, 2016
Solved

Devices cannot conect to guest network C6300

Almost all of the devices I try to connect to my c6300 cable modem router show they are connected but only have limited access. The devices unable to connect are  andriod tablets, iphones and windows 8 computers. How do I fix this issue?

Firmware Version

V2.01.14
 
Troubleshooting
  • djfriend's avatar
    djfriend
    Aug 01, 2016

    Thank you for ALL of your assistance.  I did the factory reset and it seems all is good.  All four networks are working fine (that includes both guest networks).  Mahalo!!

19 Replies

  • TheEther's avatar
    TheEther
    Guru
    Apr 17, 2016

    Do you have Access Control enabled under ADVANCED > Security > Access Control?

    • djfriend's avatar
      djfriend
      Tutor
      Jul 27, 2016

      Yes, Access Control is enabled, but still no internet access using guest networks.

      • TheEther's avatar
        TheEther
        Guru
        Jul 27, 2016

        Since you have Access Control enabled, you have to add your devices to the access list.  Otherwise, they will not be able to access the Internet.