eero won't reconnect after power outage?

Question

eero connected to a CM 1150V in Port 1.&nbsp; Works great until we have a power outage, then it won't come back online.&nbsp; The only way to get it to work is to unplug all the ports and power up the modem.&nbsp; Then plug the eero only in and let it connect.&nbsp; If more then one thing is plugged into the modem when powered up, it will not connect to the eero.&nbsp; After it's connected, I can pug everything else back in.&nbsp; Really frusterating.&nbsp; Any help would be appreciated.

FURRYe38 · Answer

Contact the mfr for Eero and get help and information about there product there.&nbsp;&nbsp;&nbsp;

Nikko1075 · Answer

I did contact eero, that was the only way I was able to connect it initially.&nbsp; They said they had heard of this issue before with Netgear and I needed to reach out to them for a perm soution.

antinode · Answer

&gt; eero connected to a CM 1150V in Port 1. [...]&nbsp;&nbsp;&nbsp; "eero" is a company, which makes more than one product.&nbsp; This is somemodel of router?&nbsp;&gt; [...] After it's connected, I can pug everything else back in. [...]&nbsp;&nbsp;&nbsp; What, exactly, is "everything else"?&nbsp; And why do you expect to beable to plug anything else into a CM1150V modem?&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual (at least).&nbsp; Read.&nbsp; Look for thedescription of "Ethernet ports 1-4", and the following:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Note&nbsp; Your cable modem comes with plugs that cover Ethernet ports&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2, 3 and 4. For moreinformation about Ethernet ports 2, 3,&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; and 4, visit netgear.com/support/product/CM1150V.&nbsp;&nbsp;&nbsp; Why is "everything else" connected to your modem, and not to yourrouter?

FURRYe38 · Answer

Try powering OFF the modem and Eero router for 1 minute then back ON with the modem first then the Eero router. a reset maybe needed of the router.

Try swapping out the lan cable between the modem and router. CAT6 is recommended.

Nikko1075 wrote:
I did contact eero, that was the only way I was able to connect it initially. They said they had heard of this issue before with Netgear and I needed to reach out to them for a perm soution.

Forum Discussion

eero won't reconnect after power outage?

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