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dvw1957's avatar
dvw1957
Follower
Jan 07, 2017

Effect of replacing modem/router on an existing extender

My current modem/router is the C3700 Docsis 2.0. I just got off the phone with Comcast, and they informed me that I need to upgrade the modem to Docsis 3.0. I'm considering purchasing the C6300. However, a year ago I purchased an extender, the EX7000, and I'm not sure whether I'm going to encounter any problems with linking the EX7000 to the C6300. In fact, I don't even know what the steps are to link the extender to the new modem/router even if I can do so. Can anyone help? (Sorry if my question sounds like I'm clueless, but I'm not particularly tech-savvy.) Thanks.

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello dvw1957

     

    Its pretty simple when you get a new modem you will want to factory reset the extender by holding the reset button for 10 seconds then you will be able to do a new setup of the extender and connect it to the new modem.

     

    DarrenM