On certain sites I constantly get "ERR_SSL_BAD_RECORD_MAC_ALERT", or like today on BestBuy's website it would crash or error out as well with like error 404 content not found. If I go to my parent's house or use ethernet and I have no issues so that leads to believe there's something going on with this specific wifi/router. I've tried updating windows, reinstalling windows, just reset my router, still issues. It's driving me nuts cause I need to access this website on a regular basis/ internet in general. Please help/advice would be super appreciated. CAX80 (bought new about 1 year ago). Firmware: V2.1.5.2 Laptop: Lenovo Legion Pro 7 (2023) OS: Version 10.0.22631 Build 22631Network card: intel 6E AX211 160MHZ AX6000 WiFi Cable Modem Router (CAX80)

Try lowering the MTU value as a test to see if the issue still appears. Also while you can reproduce this, please enable WAN/LAN debug logging under modem IP address/debug.htm and start the logging. Reproduce this issue and after, please select the Save Logs button and once the .zip file is downloaded, please upload the .zip file to a online cloud service like dropbox or one drive and private message me the share link. I'll get this to NG for review.

So it is 100% the CAX80 gateway. I forgot I kept my old gateway as a backup. I have plugged in my previous gateway and 0 issues so far. I'll leave it plugged it for the next week or so while I argue with Netgear to honor my hardware warranty and ship it to them without forcing me to pay $100 for the additional software warranty when it's clearly a hardware issue. I can maybe post some logs and stuff with the new gateway to see if there's a difference.

What browser are you using? Happens or seen in different browsers like MS-Edge, Firefox or Opera? Happens if you ethernet connect your PC to the modem? Happens with other devices with same site? Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter. Has a factory reset and setup from scratch been performed since last FW update?

FURRYe38 I primarily use MS Edge. I tried Google Chrome and I got the same issue (to be fair Edge and Chrome use the same base chromium or w/e it is)The error does not occur if I connect via ethernet directly to router, only on my home wifi/router (other places I do not get error). I will test other devices at home in the next few days and report back.I have tried disabling various internet security/malware settings and programs to no avail. (again, why would it work at other places but not home wifi?) I just did a factory reset of the router and set up last night and still got the error.

Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

"ERR_SSL_BAD_RECORD_MAC_ALERT" CAX80 cable/modem

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FURRYe38
Guru - Experienced User
Aug 26, 2024
What browser are you using?
Happens or seen in different browsers like MS-Edge, Firefox or Opera?

Happens if you ethernet connect your PC to the modem?

Happens with other devices with same site?

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

Has a factory reset and setup from scratch been performed since last FW update?
- ThomasCruise100
  Tutor
  Aug 26, 2024
  FURRYe38
  I primarily use MS Edge. I tried Google Chrome and I got the same issue (to be fair Edge and Chrome use the same base chromium or w/e it is)
  The error does not occur if I connect via ethernet directly to router, only on my home wifi/router (other places I do not get error).
  
  I will test other devices at home in the next few days and report back.
  I have tried disabling various internet security/malware settings and programs to no avail. (again, why would it work at other places but not home wifi?)
  
  I just did a factory reset of the router and set up last night and still got the error.
  - FURRYe38
    Guru - Experienced User
    Aug 27, 2024
    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

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"ERR_SSL_BAD_RECORD_MAC_ALERT" CAX80 cable/modem