NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JAB71's avatar
JAB71
Follower
Mar 14, 2018

Factory Reset

I was told that I need to perform a factory reset on my Netgear N600, Model C3700 Modem/Router because my business VPN is being blocked.

 

The Netgear support site tells me to find the pinhole on the back of the Modem/Router and press for 7 seconds.  There is NO PINHOLE anywhere onthe unit that I can see. 

 

 I realize that this is an extremely basic question, but I just cannot figure it out.  The only button on the back in the On/Off. 

3 Replies

  • > The Netgear support site tells me [...]

       That's a big place.

    > I realize that this is an extremely basic question, but I just cannot
    > figure it out.  The only button on the back in the On/Off.

       That may be the only _obvious_ button.  If only there were some kind
    of user manual for this thing.  But, wait!  There is!  Visit
    http://netgear.com/support , put in your model number, and look for
    Documentation.  Get the User Manual.  Look for "Factory Default
    Settings".  There's even a picture.  (And looking at it makes it clear
    why they included it.  Spotting the flyspeck could be tricky.)

    • bobm202's avatar
      bobm202
      Aspirant

      On my 4500 v3 above the off button there is a tiny hole and I can use a paper clip in there to reset.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        bobm202 wrote:

        On my 4500 v3 above the off button there is a tiny hole and I can use a paper clip in there to reset.


        In the case of the C3700 it is on the bottom.

         

        This is clear shown in the manual, always the best place to look for this sort ot thing:

         

        >>>> C3700 | Product | Support | NETGEAR <<<<

         

        See page 99.