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False advertising
I purchased a brand new c7000 for $170 through amazon. Upon recieving the NEW router and modem, when attempting to register the device, it was already registered under another use! They had to verify...
gmangi wrote:
Upon recieving the NEW router and modem, when attempting to register the device, it was already registered under another use!
This happens regularly and has nothing to do with second-hand stuff. It seems to be something that happens at Amazon. Things seem to leave the warehouse with registration issues.
For human intervention, try this:
NETGEAR Product Registration FAQ | Answer | NETGEAR Support
But you shouldn't need it.
gmangi wrote:
Even further when I finally got the "New" device under my account, I couldn't get past the previous owner's security questions that had already been set up!
There is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
This bit is baffling:
gmangi wrote:
Spent over 3 hours on the phone with netgear with being put on hold for 30 minutes twice. I even had to call a second time after the first person I first spoke with said they would call back if we got disconnected. They never did. Then when they said they were going to escalalte the issue, they wouldn't get back to me for 3 hours.
You don't need to spend a nanosecond on line to find the answer.
Even if they exist, a factory reset will instantly eliminate any old password and security questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Any support person would know that instantly. It is the first thing anyone will advise.
For more help, visit the support pages:
Support | NETGEAR
Check the section in the manual Factory Settings.
You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:
Cable Modems & Routers
One problem with Netgear's registration process is that anybody can randomly type and mistype serial numbers, for example to gain free support access beyond of the 90 days free. There is no checksum or the like in the serial number.
Another interesting point: Considering Netgear does not publish telephone support numbers, I wonder where the gmangi called to.
Excellent and comprehensive reply michaelkenward !
- Here you go
- They had transferred me to tech support after they had registered the device to my account at least, but then they couldn’t help me get past the pre programmed security questions
