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Forum Discussion
False advertising
I purchased a brand new c7000 for $170 through amazon. Upon recieving the NEW router and modem, when attempting to register the device, it was already registered under another use! They had to verify...
michaelkenward
1. Amazon claims it is a netgear problem and they don’t open packages direct from their suppliers
2. As I said, netgear confirmed that it was registered to another user previously and yes, I had no option to set my own security questions. It seems with these 2 factors that the only logical conclusion is that I am in fact not the first user and I bought this new.
3. I did a factory reset, or hit the manual reset button on the router if that’s what you’re referring to as a hard reset, and it did not resolve the issue.
It was either netgear or Amazon, but someone screwed up, an Amazon says it wasn’t them, so???
1. Amazon claims it is a netgear problem and they don’t open packages direct from their suppliers
2. As I said, netgear confirmed that it was registered to another user previously and yes, I had no option to set my own security questions. It seems with these 2 factors that the only logical conclusion is that I am in fact not the first user and I bought this new.
3. I did a factory reset, or hit the manual reset button on the router if that’s what you’re referring to as a hard reset, and it did not resolve the issue.
It was either netgear or Amazon, but someone screwed up, an Amazon says it wasn’t them, so???
gmangi wrote:
michaelkenward
2. As I said, netgear confirmed that it was registered to another user previously and yes, I had no option to set my own security questions. It seems with these 2 factors that the only logical conclusion is that I am in fact not the first user and I bought this new.
You fighting a ghost. Far to many complete factory new (and factory reset devices) Netgear products ask for answers to security questions even if there was never set one after some retries of the default password..
- Well then you can tell me the name of my eldest sister (that I don’t have) and my youngest brother (that I don’t have), and that’ll fix it.
Restart the device (power) and access again - it will ask you for the admin username (alas "admin") and password again. Default password is printed on the label - best guess it's "password".
As I said - after a number of password failures, many models will spill out hard coded password recovery questiions, even if never set. A long time design flaw. I own several Netgear devices (different from your C7000) behaving the very same way if intentionally (or by error) mistypig the password several times. And I have -never- set configured any password recovery questions.
Beyond me Netgear support was not able to handle this simple support request...
- Yup. Did the hard reset with tech support on the phone. They weren’t able to figure it out either. Did it from my phone and hard wired to my laptop. Nothing worked. And that’s when they escalated it and then never called me back. So 🤷♂️