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False advertising
I purchased a brand new c7000 for $170 through amazon. Upon recieving the NEW router and modem, when attempting to register the device, it was already registered under another use! They had to verify...
michaelkenward
1. Amazon claims it is a netgear problem and they don’t open packages direct from their suppliers
2. As I said, netgear confirmed that it was registered to another user previously and yes, I had no option to set my own security questions. It seems with these 2 factors that the only logical conclusion is that I am in fact not the first user and I bought this new.
3. I did a factory reset, or hit the manual reset button on the router if that’s what you’re referring to as a hard reset, and it did not resolve the issue.
It was either netgear or Amazon, but someone screwed up, an Amazon says it wasn’t them, so???
1. Amazon claims it is a netgear problem and they don’t open packages direct from their suppliers
2. As I said, netgear confirmed that it was registered to another user previously and yes, I had no option to set my own security questions. It seems with these 2 factors that the only logical conclusion is that I am in fact not the first user and I bought this new.
3. I did a factory reset, or hit the manual reset button on the router if that’s what you’re referring to as a hard reset, and it did not resolve the issue.
It was either netgear or Amazon, but someone screwed up, an Amazon says it wasn’t them, so???
gmangi wrote:
michaelkenward
1. Amazon claims it is a netgear problem and they don’t open packages direct from their suppliers
Why have I seen similar reports of Amazon supplied stuff like this before?
Was your box still shrink wrapped?
gmangi wrote:
2. As I said, netgear confirmed that it was registered to another user previously ...
How did Netgear confirm that? By phone? (It doesn't do phone support.) The Netgear website is not a good guide. That's where things go wrong.
I provided a link to the FAQ on how to deal with that.
(Hint, registering doesn't actually do much that isn't covered by the law.)
If Netgear did confirm it, that suggests an Amazon issue.
Your retail contract is with Amazon, not Netgear. If you don't like what you received, send it back to Amazon.
gmangi wrote:
3. I did a factory reset, or hit the manual reset button on the router if that’s what you’re referring to as a hard reset, and it did not resolve the issue.
I am referring to the link I provided.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
What do you mean by "it did not resolve the issue"? Registering the thing? Getting it to work?
What did you do and what happened?
You refer to "not being able to register". Can you get the modem/router to work?
If not, what happens when you try?
I'm afraid "It did not work" answers don't help to diagnose what went on at your end. We need a step by step description of what you did and what happened.