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Forum Discussion
DavidJones894
Aug 28, 2017Aspirant
Have to Reset my CM500 when I Reboot the Computer
When I have to Reboot my Lenovo ideapad 70017ISK Laptop the Internet quits working. The Ethernet connection shows service and when I run the Windows 10 Troubleshooting it doesn't show any problems bu...
vkdelta
Aug 28, 2017NETGEAR Employee Retired
do you connect anything else in between?
On every cable modem, it learns MAC address of the client connected to the LAN port. If you connect more than 1 device (WITHOUT REBOOTING the CM), it will not allow you internet traffic.
DavidJones894
Aug 28, 2017Aspirant
My Laptop is the only thing connected to the CM500 with an Ethernet cable. I don't use WIFI or Bluetooth.
- vkdeltaAug 29, 2017NETGEAR Employee Retired
can you please tell how to reproduce the problem step by step?
for e.g.
step1: both laptop and CM500 connect and and online (result = internet connected)
step2: reset/reboot laptop (
step3:..
step4:...
step 10..
it would us to know what is happening.
- DavidJones894Aug 29, 2017Aspirant
Step 1 - Laptop and CM500 both on = Internet
Step 2 - Restart Laptop with CM500 on = No Internet
Step 3 - Laptop on and Reset CM500 = Internet