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Forum Discussion
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/How-to-upgrade-firmware-for-c7000-cable-mode
This is completley bogus. In my situation I am being told the same thing. My cable company Wheco Media who bought Resort Tv and Cable here in Arkansas where I live doesn't even have a service agreement with Netgear to push such updates. I had a Level 4 cable tech here at my house for a phone call with Netgear Lvl 1 tech support 2 days ago, who literally had to sit here and argue with them until they admitted they did not have a service contract with them to push such updates. A ticket was then generated to Lvl 2 tech support, of which, I had a call with today(01/05/19), who tried to again say what Level 1 tech support had said 2 days prior. I reiterated what my Level 4 cable tech person had stated 2 days prior. The Level 2 tech supervisor with Netgear has now escalated a ticket to Level 3. I have had my C7000 for a little over a year now, with no problems mind you. I don't know if ya'll paid attention when you first bought your C7000, the NETGEAR genie app that you are to download to be able to get into the admin part of the C7000 has a function out there to update firmware. That app has updated my C7000 twice now with the last update being v1.01.15. As of 03/18 the newest firmware is v1.01.23. Amazingly enough, the genie will not upgrade to the newest firmware because it's not out there to pull download from on Netgears site or server. This does not apply to Comcast or Spectrum cable customers, as they do have the service agreements in place to push firmware updates out. FOOD FOR THOUGHT ON THIS MATTER. Now I am waiting for Netgears response.
38 Replies
What issue are you having? Or is it that you know there is a firmware update and cannot get?
It is my understanding that devices that connect to a ISP as my Netgear modem does are updated by the ISP. Makes sense to me as they are the ones that understand what they want/need in the form of updates. In my case the Netgear modem has never been updated by Comcast. Do not care, as it just works without issue.
Yes, it's like the level 4 cable tech stated, it's just like changing your oil in your car. Performance is better, etc. Point of the matter, Netgear needs to step up to the plate and push the updates. I mean after all it is their equipment. Like I said, I don't have Comcast, Specter, or Cox.
Net gear is garbage that’s why they keep quiet
In your case it its updated by ISP, you have Comcast. They have a service agreement with Netgear.
