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Ernien54's avatar
Ernien54
Aspirant
Feb 01, 2021

Model C3700v2 Slow Download/Upload speeds

Xfinity checked their end and now suggested for Netgear to send a "Hit"? to the router.

They ran tests on their end and made improvents on their end. No improvment from the router.

Router has been reset several times with no change

Download speed - 33.1 Mbps

Upload Speed - 12.5 Mbps

Latency - 49 ms

Protocol - IPV4

Can't find a netgear support nop. to call

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Feb 01, 2021

    Are those speeds wired? 

    wireless? 

    over 2.4ghz or 5ghz?

    What device are you using to test speeds with? 

    And what website?

    • Ernien54's avatar
      Ernien54
      Aspirant
      Feb 01, 2021

      The speeds are wireless using the Xfinity Speed test on my MacBook

      it is over 5G

      • plemans's avatar
        plemans
        Guru - Experienced User
        Feb 01, 2021

        what speeds do you get hardwired? 

        do you have a screen snip of the cable connections page (shows upstream/downstream power levels of the modem) and the event logs? 

        that lets us check the signal