just purchased this last August and now I can not use it unless its 10G for Xfinity. Actually I can use it but its so very slow now and alot of pages will not load. I do not know what to do. The price I paid for this router/modem combo I can not afford to keep buying new ones. I do not think its 10g and I don't think I can even upgrade it.Can someone please help me?

This model modem can't and will never do or see or support 10Gb. Max speed support is 1Gb. Ask the ISP to set your ISP speed tier to 800Mpbs or 1Gb for the download. Has a power off for 1 minute then back ON with the ISP modem and router been performed?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network. Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

verna1953 wrote:just purchased this last August and now I can not use it unless its 10G for Xfinity. Actually I can use it but its so very slow now and alot of pages will not load. I do not know what to do. The price I paid for this router/modem combo I can not afford to keep buying new ones. I do not think its 10g and I don't think I can even upgrade it.Can someone please help me? Your modem is a certified DOCSIS 3.0 device that will work fine with downloads up to around 940 Mbps. No need to get whipsawed by the Xfinity 10G marketing machine and their various scare tactic notices. With your hardware, there is no need to purchase any higher download tier than 1 Gbps. The C7000v2 technology is getting long in the tooth, but it should continue to perform well. Follow FURRYe38 recommendations and if that does not work, more help will follow.

I will do all this tomorrow but it is a combo router and modem. Thank you for answering me so quickly. If I should purchase a new router can you tell me what to get, I have quite a bit that is wireless in the home. I have about 20 items in the home that is wireless but not all at one time. Also the home is a tri-level I am sure that matters too.

Whats ths size of the home? Possible you might look in to some MESH, Orbi or MK systems.

verna1953 wrote: I will do all this tomorrow but it is a combo router and modem. Thank you for answering me so quickly. If I should purchase a new router can you tell me what to get, I have quite a bit that is wireless in the home. I have about 20 items in the home that is wireless but not all at one time. Also the home is a tri-level I am sure that matters too. You don't really need to purchase anything. What actual speed do you pay for? If its under gigabit, you can still use the C7000 as a standalone modem or use it as a modem/router and add an extender. got a screensnip of the cable connections page and event logs? Usually when people are having lower speeds, we see line issues.

Model C7000v2 help | NETGEAR Communities

15 Replies

FURRYe38
Guru - Experienced User
Jul 06, 2023
This model modem can't and will never do or see or support 10Gb. Max speed support is 1Gb.

Ask the ISP to set your ISP speed tier to 800Mpbs or 1Gb for the download.

Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
- verna1953
  Aspirant
  Jul 07, 2023
  I will do all this tomorrow but it is a combo router and modem. Thank you for answering me so quickly. If I should purchase a new router can you tell me what to get, I have quite a bit that is wireless in the home. I have about 20 items in the home that is wireless but not all at one time. Also the home is a tri-level I am sure that matters too.
  - FURRYe38
    Guru - Experienced User
    Jul 07, 2023
    Whats ths size of the home?
    Possible you might look in to some MESH, Orbi or MK systems.
- verna1953
  Aspirant
  Jul 07, 2023
  Is there a way to remove all my devices from the netgear login and start all over? That way I can name what is on there
Kitsap
Master
Jul 06, 2023
verna1953 wrote:
just purchased this last August and now I can not use it unless its 10G for Xfinity. Actually I can use it but its so very slow now and alot of pages will not load. I do not know what to do. The price I paid for this router/modem combo I can not afford to keep buying new ones. I do not think its 10g and I don't think I can even upgrade it.Can someone please help me?
Your modem is a certified DOCSIS 3.0 device that will work fine with downloads up to around 940 Mbps. No need to get whipsawed by the Xfinity 10G marketing machine and their various scare tactic notices. With your hardware, there is no need to purchase any higher download tier than 1 Gbps. The C7000v2 technology is getting long in the tooth, but it should continue to perform well.

Follow FURRYe38 recommendations and if that does not work, more help will follow.

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Model C7000v2 help