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Forum Discussion
Solved
Modem Dropout
My CM 1000 lately has lost communication. Sometimes it quickly comes back on, other times I have to reboot and twice I've had to call TDS and have them send me a boost.
It went off around 10 am again today and I eventually had to reboot to get service back. I have attached today's log. Does this provide enough information for me to determine if I have a faulty modem or if another problem exists? I travel a lot and depend on my WiFi for many house operations. I can't reboot if I'm not here. Thanks for all help.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. Thats on them.
8 Replies
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerBe sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?The Cable Connection Status is Good
My Router is Synology RT2600ac with a mesh Synology MR2200ac in another location.
The cable is labeled Cat 5e
Are you saying you think the problem is not the modem, but the communication with the router?
Thank you.
WE need to see that data from the cable connections page. There is a long page there of data that you can copy and paste here in the forums so we can see the values there. Help to determine more if this is a signal issue rather then a modem issue. Many factors on the ISP signal can be a cause of modems not working right. The events log points to that already.