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My CAX80 started acting up
My CAX80 started acting up yesterday as well. No idea what changed but devices on 2.4 Ghz would work fine. Anything on 5 Ghz was sporadic connecting to the internet. Very frustrating when you work from home and have to be on conference calls. I tried several things to resolve the issue, but the only thing that worked was flashing an older firmware version to it. It auto updates every night which is frustrating, but at least I am able to work again.
Once it updated to the latest firmware 5.1.1.8 again over night, I was able to disable the Protectrion Engine and that appears to have resolved my issues.
5 Replies
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerWhat wifi channels are you using on the CAX80?
Try 1 or 11 on 2.4Ghz and 40 or 48 on 5Ghz.
Is Smart Connect enabled or disabled?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesTry disabling the following and see:
Armor, Smart Parental Controls or Circle, IPv6, Protection Engine, Traffic Meter.Has a factory reset and setup from scratch been performed since last FW update to v5?
This was supposed to be a response on another thread and not a new one. LOL Yes a factory reset has been completed since the last fw update. I'm on ch 1 & 48. Armor disabled, no parental controls, etc...
I have tried with smart connect enabled and disabled.
WiFi continues to allow me to connect locally to devices, it just doesn't allow internet access.
FW ver is 5.1.1.8What wifi devices do you have connecte? Brand and model#
Is Smart Connect enabled or disabled?
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR CommunitiesTry disabling the following and see:
IPv6, and Protection EnginePlease post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerWhich ISP are you with?
Once it updated to the latest firmware 5.1.1.8 again over night, I was able to disable the Protectrion Engine and that appears to have resolved my issues.
Ok, good to hear. NG is aware of the PE issue and is under review. Keep it disabled for now. You'll be fine.
