N450 No Internet access but shows connected

Question

WIFI shows connected, but internet isn't accessable. Spoke with our internet provider, they say all of their systems are functioning properly. They suggested reaching out to NetGear. I have uplugged, restarted, connected to LAN, and connected to wireless. All attempts have failed. Any suggestions?

FURRYe38 · Answer

Has a factory reset and setup from scratch been performed with a wired router or laptop?&nbsp;&nbsp;

baylessm · Answer

I reset the router with a laptop attached via wire. The issue continues. The internet company also reset will it was connected.&nbsp;&nbsp;

FURRYe38 · Answer

Possible the modem is bad. I would try another modem or newer modem and see. Either a modem only unit with a external wifi router or a all in one combo unit.&nbsp;

plemans · Answer

Is it this model?&nbsp;N450 | Product | Support | NETGEAR&nbsp;do you have a screen snip of the cable connections page and the modem event logs? those help us to check signals. The ISP's are great at saying "the signals fine" it must be your device.&nbsp;

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N450 No Internet access but shows connected

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