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Solved
N450/CG3000Dv2 WiFi drop and Interface Lockup
Last week Time Warner Cable pushed firmware V3.01.06 to my N450 modem/router. Since the update, i can't go more than 24 hours without having to pull the power because WiFi drops ALL devices. After the WiFi drop, the admin interface lags and locks up for ethernet connected devices. A power cycle is the only way to get normal operation restored.
I've called Time Warner, they blame Netgear
I've called Netgear, they want $80 just to talk to me about thier firmware update that broke my device which was previously working fine.
Somebody at Netgear needs to take ownership of this issue and address it ASAP. There are several reports all over this very discussion board citing the same exact problem. I've owned Netgear devices for 10+ years because of their quality. However, if this doesnt get addressed soon, i will never buy Netgear again.
NETGEAR - Please help! It's obvious that firmware v3.01.06 has a serious coding flaw.
I did a factory reset and have not been loosing connection for a few days. In the genie menu there is a place to backup your settings. After the reset you can restore the settings from the file you saved. The only thing it didn't restore was the user and password to access the router. The default is admin for user and password for password. Then you can sign in and change that. Still can't usb port to work.
77 Replies
Update....
I ended up doing a factory reset on my device this past Monday or Tuesday. Sine then I have not had a connection drop. I am still running the V3.01.06 firmware as well so I think that is going to be the overall "fix" for people having this issue.
Same as ML525 since doing a factory reset it appears I have been stable for about 20 hours so far. TWC blamed Netgear and said they cannot revert to previous firmwares it isn't possible. It appears you must press and hold the recessed pin button above the cable connection 10-15 seconds until it flashes a light blue on front and then set up your wireless network again. If that doesn't work new modem/router time. Chasing any other solution with netgear/twc is a waste of time, trust me. I have been round and round with techs, support and everything else you can imagine.
Goodluck TWC people. Also should note my issue was a reset every few hours and not every 15-25 seconds lag some have reported. May be same issue, different result though.
I have been experiencing this problem since mid-October. Is it fair to ask here about an alternate modem, one that will not drop my connection, perhaps from a different company than Netgear? Or is it simply better to do a factory reset? And, if/when I do a factory reset, how do I (networking novice that I am) know how to reestablish my settings?
I did a factory reset and have not been loosing connection for a few days. In the genie menu there is a place to backup your settings. After the reset you can restore the settings from the file you saved. The only thing it didn't restore was the user and password to access the router. The default is admin for user and password for password. Then you can sign in and change that. Still can't usb port to work.
Thank you Skeetwales. Where do I find that "Genie" menu? Is there an application that goes with the modem that I've not found?
I have the same issue. Called TWC numerous times, techs seem have no ideas what's going on, which is unbelievable and unacceptable. How can they not know the issue that has been going on for two months and so many customers called about. The field tech said he couldn't fix it if the internet was currently working...another tech said if rebooting modem fixes it, it is not ISP's problem, it must be the modem problem, call Netgear. With the recent merger and TWC monopolyzing, expect more problems. I am going to file a complain with FCC.
Did you try the factory reset? Seems to be needed after firmware update.
1.Remove the co-axial cable from the modem and turn off the modem and once again connect the co-axial cable back to the modem and check please.
Please follow the below steps to Hard reset the modem:
1.Please flip your device and locate the Restore factory settings red pin hole.
2.Make use of a paper clip or small pin and hold it down for 30 seconds when the device is switched on.
3.When you perform the Reset process, the power light would start to flash
4.please do reset when the device is powered on.Yes. Thanks to all the information I read about here, I did the factory reset. It seems working. Has been three days, and it has not dropped. I'm keepin my fingers crossed. The speed is still kinda slow though, am comtemplating switching to Spectrum modem, but don't really want to pay the $10 lease fee. But with technology changing so fast, maybe it's a good idea to lease than own.