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Forum Discussion
cheftarp
Mar 22, 2018Aspirant
New C7100V took a nose dive - slow DL speed/normal upload
Model Number: c7100v Firmware: V2.01.33 OS: Mac High Sierra v10.13.3 Hi guys. I purchased the Nighthawk c7100v dual modem/router so I could stop paying the rental fee through comcast, and it wo...
DarrenM
Mar 27, 2018Sr. NETGEAR Moderator
Are you getting the slow speeds just on wifi and not over the wired connection?
DarrenM
cheftarp
Mar 27, 2018Aspirant
Hi DarrenM,
I checked my wired connection through my xbox one (my laptop doesn't have an ethernet port) and it was running 120mbps. I changed some of my channels around on both the 5 and 2.4 ghz bands, and I saw improvement on the 2.4 ghz which ran 70 mbps, but my 5 ghz was still running at 10 mbps max. Upload speeds remain consistent at 5 mbps.
I had a comcast tech come out today and check all the cables, outside connection, etc. He was getting a solid signal on all of his tests. He re-provisioned the modem and we're still running slow speeds. I can post all the logs in here if you think that would be beneficial.
Since it's not Comcast's equipment, the tech told me there's not a lot he can do except for reset it, re-provision it, and test the conncections outside. I'm upset that this modem isn't working out of the box, but I'm willing to figure out what's going on, I think I just need a little help from all of the smart folks on this site.
Thanks for taking time to read all this, I really appreciate it.
Chef
- DarrenMApr 04, 2018Sr. NETGEAR Moderator
Yea you can post the logs and the power levels of the modem may help find a issue that is happening.
DarrenM
- OctavioAug 09, 2018Aspirant
Have you reached a resolution? I am having the same problem. Comcast tells me I have good signal but cant get more that 30 down and 15 up