New C7100V took a nose dive - slow DL speed/normal upload

Hi DarrenM,

I checked my wired connection through my xbox one (my laptop doesn't have an ethernet port) and it was running 120mbps. I changed some of my channels around on both the 5 and 2.4 ghz bands, and I saw improvement on the 2.4 ghz which ran 70 mbps, but my 5 ghz was still running at 10 mbps max. Upload speeds remain consistent at 5 mbps.

I had a comcast tech come out today and check all the cables, outside connection, etc. He was getting a solid signal on all of his tests. He re-provisioned the modem and we're still running slow speeds. I can post all the logs in here if you think that would be beneficial.

Since it's not Comcast's equipment, the tech told me there's not a lot he can do except for reset it, re-provision it, and test the conncections outside. I'm upset that this modem isn't working out of the box, but I'm willing to figure out what's going on, I think I just need a little help from all of the smart folks on this site.

Thanks for taking time to read all this, I really appreciate it.

Chef