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Forum Discussion
PGen98
Sep 26, 2015Aspirant
Random issues with C6300
Hi all,
I've been looking through the forums for answers to these questions, but nothing seems really applicable to these problems, so I guess I'll start with a bit of backstory:
Recently our internet service was boosted to new, higher speeds from our ISP. The end result was that our old modem no longer suited our needs if we wanted access to the new speeds. We decided to upgrade to get access to those speeds, and so purchased the C6300 to ensure compatibility (checked with the ISP first, it is a suitable router for the plan we are on). The installation went fine, except for my ISP having to send a tech out to finish the install, since the modem was not showing up as active on their end [turned out that, after repeating them 3 times, they had incorrectly entered the MAC and Serial Numbers], but while he was here he checked everything. There are no splitters in the house, we have a solid connection running to the house and everything was in perfect order by the time he left (he also came back about five minutes later to make sure everything was still in top shape, since the ISP had contacted him to say they noticed a small hiccup on our end, everything was still fine). Then, a couple of hours later, we started having a couple of issues:
-Speeds on my hardwired PC are fantastic, they actually sit a bit above the new max speeds we were told (http://www.speedtest.net/my-result/4695796276), but when connecting through WiFi everything feels sluggish, and speeds rarely top 25Mbps down / 2Mbps up. I've checked the settings over and over, but everything seems to be set correctly. The C6300 is in the exact same place as the previous modem/router used to be, and we had zero issues there. Am I overlooking something simple? For instance, would changing to a different channel help?
-We also seem to be suffering from random disconnects, but they aren't really disconnects, more like momentary lapses. Randomly while using computers or laptops on WiFi or, more often, towards the later hours at night when using an Xbox One we'll get random "attempting to connect to server" messages for any game that attempts to connect to any online service, or we'll randomly get bumped to "Limited" internet access on computers. The hardwired PC remains perfectly fine, but everything else on WiFi seems to lapse, and it's only a momentary thing, not long-term, but it will happen more than once.
-I'm also seeing this message popping up a lot when I check the logs:
[DoS attack] AIF: Dropped INPUT packet: PROTO:2 SPT: DPT: 1 Saturday, 26 Sep 2015 07:22:41 224.0.0.1 10.128.64.1
I know it's not a legitimate DoS attack, but it seems strange that it continues to pop up like this routinely in the logs. Is this something I need to be concerned about?
Any help in sorting this out would be greatly appreciated! :)
PGen98
With the channels it all depends on your environment you want to be on a channel with the least amount of traffic. The traffic comes from your neighbors wifi they are all on different channels. You can download the netgear wifi analytics app on your phone or tablets and it reads all the things in the area that's sending wifi out so then you can see which channel has the least traffic and set your router to that channel. and you Do not need a static ip address for port forwarding automatic is fine.
http://kb.netgear.com/app/answers/detail/a_id/24046
http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live
DarrenM
11 Replies
- PGen98Aspirant
Forgive my response to my own thread, but I've seen it mentioned elsewhere that, with regards to my Xbox One issues, perhaps using port forwarding could solve this issue. Would that work in this particular instance, and also might that fix the other randomly dropped WiFi connections if that was setup?
Thanks for your time!
- DarrenMSr. NETGEAR Moderator
Hello PGen98
What is your Internet speed suppose to be at? and you are correct the first thing I would try is changing channels and seeing if the wifi connection improves and yes I would port forward the xbox it does help when connecting to game servers. Let me know if those things help or not.
DarrenM
- PGen98Aspirant
Hi Darren,
Thank you for your response! Our speeds should be in the region of 300mbps down / 30mbps up (this is the case for the wired connection), though anything more than 20-25 down / 2 up on WiFi has yet to happen.
I try changing the channels and see if that helps, as well as setting up port forwarding.
Thanks for your time!
- ADCabrera5Aspirant
Specifically the upstream light...which is yellow. I checked the manual. It doesn't address a YELLOW light, only steady or flashing green or no light. Is there a way to reset the upstream channel? How many should be 'locked'? Can just the upstream channel be corrected? Does this require contacting my ISP (XFinity/Comcast)?
Angie
ADCabrera5@aol.com
- DarrenMSr. NETGEAR Moderator
Hello ADcabrera5
yea you may have to contact your ISP about that issue they may have to run some dignostics on the modem.
Thanks
DarrenM
- CapedCodderInitiate
I have an amber upstream light as well. I removed all splitters and have a straight connection but the light remains. My ISP says it indicates that ethernet speeds have dropped from 100/1000 to 10/100 and recommended I replace the ethernet cable. That did not help.