NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Samsung S6 connects to router but not internet
When I switched to xfinity I bought a C6300. I had problems with the first one not allowing my NAS to connect so I exchanged it for another one. My phone would connect to the router and work fine for a while then loose Internet connectivity. The only way to get it back was to reboot the router. I have tried several different units and am now on a C3700. The issue still exists and seems to be getting worse. Any suggestions.
- I have solved my issue by replacing the Netgear with a Zoom. It was the only one I could find that stated it would work with Android. Hopefully Netgear will get things straightened out.
4 Replies
Hello Bassix
Our engineers are aware of Samsung devices not working properly on wifi and working to fix the issue. I have read a workaround of using the guest network with no security then disable the broadcast of the SSID so others cant see to connect to it.
DarrenM
- Good to hear. One odd thing is that my daughter has a c3600 that our phones work fine with. I have diabled the 5Ghz and it seems to be a bit better. If it dosen't get better I will have to replace it with something else.
- I have solved my issue by replacing the Netgear with a Zoom. It was the only one I could find that stated it would work with Android. Hopefully Netgear will get things straightened out.
