At home I have 800 MBPS plan through xfinity. A hardwired laptop connection to my c7000 gets me 789 mbps.(I'm Happy) At home with the C7000, I am using 5 megahertz signal but cannot get more that 130 MBPS on any device including my laptop. I am a neophyte and non techy. Is this problem something I should refer to a computer service (Geek Squad) or is this something the community can help me with?

shodon wrote:Not sure, but if it connects at 500mpbs at work why wouldn't connect at that speed at home. Are not 5ghz wireless signals the same?No, they are not the same. Windows keeps a separate set of configuration settings for each network you connect. Do not fall victim to the marketing hype terminology. Connection speeds are not the same as real life throughput. The details on your laptop Wi-Fi hardware are critical to answering the question. The Wi-Fi 5 GHz capability from your C7000v2 is not the same as the current batch of Wi-Fi transmitters or what you may be connecting to at work. Did you confirm the home network you connect to has been classified by Windows as a Private network and not a Public network? Your C7000v2 may not have smart connect, look under Advanced -> Setup -> Wireless Setup.For QoS, look under Advanced -> Setup -> QoS Setup.

shodon wrote:At home I have 800 MBPS plan through xfinity. A hardwired laptop connection to my c7000 gets me 789 mbps.(I'm Happy) At home with the C7000, I am using 5 megahertz signal but cannot get more that 130 MBPS on any device including my laptop. I am a neophyte and non techy. Is this problem something I should refer to a computer service (Geek Squad) or is this something the community can help me with? Usually slow Wi-Fi throughput, and your 130 Mbps is slow, can be attributed to issues with the connecting devices. How are you testing throughput? Recommend the Ookla stand alone application available in your play store. Start with your laptop, running Windows or Mac? If Windows, what version, 10 or 11? Do you have a lot of neighbors that are also broadcasting Wi-Fi signals? Have you successfully logged in to the user interface on your C7000?

I am using windows 10. At work my laptop wirelessly connects at over 500mbps., so I dont think it is my laptop. I do see at least 5 wireless networks within range to connect so I assume a fair amount of traffic. I was able to connect wirelessly to my router but now am not able to. I can connect to the router via a wired connection. Thanks for your help.---------- Forwarded message ----------

shodon wrote:I am using windows 10. At work my laptop wirelessly connects at over 500mbps., so I dont think it is my laptop. I do see at least 5 wireless networks within range to connect so I assume a fair amount of traffic. I was able to connect wirelessly to my router but now am not able to. I can connect to the router via a wired connection. Thanks for your help. Good information. When you say you are now not able to connect to the Wi-Fi at home, do you mean you no longer see your SSID or you can see your SSID and not establish a connection? How long has it been since you did a full pull the power cord restart of your C7000? When connected to your Wi-Fi at home, on your laptop go to Windows Settings -> Network & Internet and check your network properties. Make sure it is classified as Private and not Public. Repeat question: Are you able to log in to the user interface on the C7000? Repeat question: Are you using the Ookla throughput application for testing?

I can wirelessly connect to the c7000 , but I cannot connect to the user interface wirelessly. I can connect to the user interface with a wired connection. Sorry for the confusion.

slow wireless speeds on c7000 | NETGEAR Communities

19 Replies

Kitsap
Master
May 08, 2023
shodon wrote:
At home I have 800 MBPS plan through xfinity. A hardwired laptop connection to my c7000 gets me 789 mbps.(I'm Happy) At home with the C7000, I am using 5 megahertz signal but cannot get more that 130 MBPS on any device including my laptop.

I am a neophyte and non techy. Is this problem something I should refer to a computer service (Geek Squad) or is this something the community can help me with?
Usually slow Wi-Fi throughput, and your 130 Mbps is slow, can be attributed to issues with the connecting devices.

How are you testing throughput? Recommend the Ookla stand alone application available in your play store.

Start with your laptop, running Windows or Mac? If Windows, what version, 10 or 11?

Do you have a lot of neighbors that are also broadcasting Wi-Fi signals?

Have you successfully logged in to the user interface on your C7000?
- shodon
  Aspirant
  May 08, 2023
  
  I am using windows 10. At work my laptop wirelessly connects at over 500mbps., so I dont think it is my laptop. I do see at least 5 wireless networks within range to connect so I assume a fair amount of traffic. I was able to connect wirelessly to my router but now am not able to. I can connect to the router via a wired connection. Thanks for your help.
  
  ---------- Forwarded message ----------
  - Kitsap
    Master
    May 08, 2023
    shodon wrote:
    
    I am using windows 10. At work my laptop wirelessly connects at over 500mbps., so I dont think it is my laptop. I do see at least 5 wireless networks within range to connect so I assume a fair amount of traffic. I was able to connect wirelessly to my router but now am not able to. I can connect to the router via a wired connection. Thanks for your help.
    
    Good information. When you say you are now not able to connect to the Wi-Fi at home, do you mean you no longer see your SSID or you can see your SSID and not establish a connection?
    
    How long has it been since you did a full pull the power cord restart of your C7000?
    
    When connected to your Wi-Fi at home, on your laptop go to Windows Settings -> Network & Internet and check your network properties. Make sure it is classified as Private and not Public.
    
    Repeat question: Are you able to log in to the user interface on the C7000?
    
    Repeat question: Are you using the Ookla throughput application for testing?
FURRYe38
Guru - Experienced User
May 12, 2023
What is the brand and model # of the wifi adapter in this laptop?

You'll not see anything near 700Mpbs on 5Ghz AC over wireless. Wireless does not handle or perform the same as wired ethernet.
- shodon
  Aspirant
  May 12, 2023
  In review of the previous post comments . My Laptop, at work, will connect at wireless speeds in excess of 500mbps. The c7000v2 is supposed to broadcast at wireless speeds of 1200 mbps. I have a 800mbps service from Xfinity. Not sure what you are getting at.
  - FURRYe38
    Guru - Experienced User
    May 12, 2023
    What is the brand and model # of the wifi adapter in this laptop?
    
    If you factory reset the modem and setup from scratch, leaving wifi settings at default, what does the wifi adapter in this laptop connect at? Be sure any Smart Connect, Beamforming and MIMO features are enabled as well.
    
    Don't enable any Access Controls, Armor, SPC or Traffic Meter.
    
    You can try setting the channels to say 48 or 149 on 5Ghz and see.
    
    Be sure the wifi adapter drivers are up to date on this laptop as well.

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slow wireless speeds on c7000