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ZeroC00l's avatar
ZeroC00l
Luminary
Mar 02, 2019

Spectrum Ultra 400Mbits c7000 Slow 5G wifi

Hi, I upgraded to Spectrum 400/20 Ultra. I have several devices all of which are getting 150-180mbits over wifi.

 

Hardwired test gave me 490/22.

 

All my devices are AC and my desktops have USB 3.0 AC1200.

 

Ive tried setting channels, lower the speed mode, trying different tweaks and nothing seems to help.

 

Ive confirmed that my devices are connected to the 5G. Only 2 devices on 2.4G which are my smart plugs and a old tablet only capable of 2.4G

 

Ive tested with wifi laptops and devices all parts of home and get same results.180mbits.

 

The link speed shows 433mbits while my desktops with the better adapter show 866mbits.

 

The signal is up all the time, no drop.

 

I know there is no QoS, only WMM but that dont work either. Only thing I havent done is a factory default.

 

Any suggestions?

15 Replies

  • How can you falsely advertise something when I am only getting 180mbits on all devices?

    You claim 1.3 Gbps wifi but I can only get 180mbits wifi?

    You can't tell me that every device is bad when all I get is the same speeds across all devices.

    How can you sell cheap like this. To make it worse you don't even allow the consumer to upgrade or downgrade the firmware and say only our ISPs can? Why is this?

    Why don't you allow us to upgrade or downgrade our firmware? Is there a problem with allowing us to do this? Whats the real reason?

    It could be the firmware that's bad that's causing this sort of thing that's happening but you don't allow us to update or roll back.

    Instead you sell us an expensive brick that in hope it'll work and if it don't oh well.

    That is one heck of a thing to do to your community.

    You want us to support you by buying your product but not willing to give us support or the ability to do things ourselves.

    When I see the same speeds across all devices of 180mbits its hard to believe that out of all those devices and all the settings I've tried does not work.

    I bought a AC router and wanted to go wireless rather then have wires throughout my home that makes it look messy which is why I spent 200.00 on this router expecting to get some what descent speeds.

    I had 100/10 and I knew that and expected that. My actual speeds were 115 to 120 and 10.20.

    But when I upgraded to 400/20 and get 180/20 I am only getting 80mbit more then what I had. That is an issue.

    The 2 things I haven't done is factory reset the router which I don't think will help. Or roll back to older firmware but you don't allow us to do for our own equipment WE BOUGHT.

    Then I leave a message on your forums because you want to charge me to call up support which is a crock of carp.

    So what gives? No one responding from Netgear. What do you know. So typical. Used to think Netgear was good and stood behind their products. But I am starting to think otherwise.

    Shall I go back to Linksys? Some other brand? I don't want to but I am left with no choice.

    I take in consideration that wifi isn't as good as Ethernet. But I do expect 250-300, not 180. 80 more then what I was getting with 100/10 mbits.
    • ZeroC00l's avatar
      ZeroC00l
      Luminary
      This clearly shows that Netgear has no interest in responding or providing help to their customers.

      When they lack support giving to those asking for help. Then I get impression they do not care about us. Unless their is a profit to be made even when their products are broken and unfixed do to being greedy and making they money and screwing us over in the process.

      Linksys here i come. Netgear you need to both improve your products and provide better support.
      • ZeroC00l's avatar
        ZeroC00l
        Luminary

        Its been several days sence i left this message and not a single person from Netgear has even bothered responding. Wow. Well guess its time to dump netgear and go with one of the other companies.

         

        Be nice if someone could respond from Netgear before making this move.

         

        Trying to give you the chance but it seems you don't care.