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Forum Discussion
Spectrum Ultra 400Mbits c7000 Slow 5G wifi
Hi, I upgraded to Spectrum 400/20 Ultra. I have several devices all of which are getting 150-180mbits over wifi.
Hardwired test gave me 490/22.
All my devices are AC and my desktops have ...
It seems Netgear has a issue with this product and support. Here are some of the issues people are having like me.
So, i bought this router modem combo thinking i could cut out the two pieces on my network for one. Not a good idea. Something is wrong with the wifi part of this equipment. I have comcast, and when i got it i called them to install it. That was no problem. I connect all the wires and my comouter was up and running in less than 15 minutes. The wifi, however, was slow and spotty. I checked my speeds with a speed test. Wired 150 down (what i pay for). Wifi i get 40 on the 5gz network and 10 on the 2.4. So i call netgear. First they have me go thru the standard steps, turn it off, change the wifi channel, reset the modem. Then they tell me since the upload channels are not locked i should call comcast. I did. They had no idea what i was talking about. So i call back to netgear, same thing. Go thru the same steps, does no one take notes on the calls? Then they tell me one give it 24 hours (why?) And two i should call comcast. So i say "sure" and just call netgear back. I instantly ask for a manager and get told that they will call me back. That was 4 hours ago and still no call. I think i will return it for a different brand. Don't waste your time.
Next....
Purchased this when I switched to Spectrum Internet service. After about a month we started to experience intermittent Internet issues that affected only web traffic. During these events all other Internet traffic worked just fine- only http/80 and https:443 traffic failed. I do this for a living and exhausted all reasonable troubleshooting. Went back and forth with Netgear and Spectrum support. Netgear wouldn't move forward in providing support without a firmware update to the gateway, but they would not provide it to me. They said that Spectrum would need to apply the update. Spectrum said that they had not approved that firmware version as of yet. Therefore, I am left with a flaky router, unable to get any support at all from either the manufacturer or the service provider, and I am essentially out $194.84 since Best Buy will not take a return beyond 30 days. I ended up having to have Spectrum activate their router/gateway at an additional cost to me of $5 month- the very cost I was looking to avoid. I would not recommend purchasing a cable modem gateway period and I cannot recommend Netgear due to lack of support. Terrible support.
If these issues are not going to get resolved then i'll have no choice to report this to BBB as I have delt with them and got my other issues resolved.
Clearly Netgear is responsible for this and should be held accountable for their actions.
You want me to buy more of your products then handle this. You are not.
Spectrum has told me countless time they do not update the firmware. I am tired of being the middle man. If you cant fix or replace then is BBB time. I can promise you they'll get what I need. Balls in your court. Hope you do the right thing.
Am facing the same issue..i have spectrum..and have another chain on this..i just read yours..some how i think spectrum is not good but you do have a point—is your internet better with $5? I had the exact same thought to avoid the cost
- Why no one at Netgear is giving me any help on this.
It's clearly a wifi issue on the c7000. No one is giving me any help or documentation or any guides or any kind of help.
There is obviously a ton of setting with in the router but there is very little if any at all that contain any help or information of each setting and what it's supposed to do.
When my friend is getting 350mbits and I am only getting 180mbits there's a serious problem which netgear fails to offer any support.
Its quite annoying especially when I spent 200.00 on a door weight because netgear and Spectrum fail to help me.
But God forbid you took my money and by God you offer support.
I'll never ever but another Netgear product again. I was mislead and told this would work but it doesn't. All I get is a crap load of excuses and lies and bull crap from both Netgear and my ISP.
Why netgear sells these devices in the first place? When you knew you can't update the firmware and only your ISP can which they claim they don't and netgear does nothing then where does that leave the consumer?
Why do you sell these devices? Why don't you recommends us getting a router other then a combo which is pretty much a paper weight // doorstop.
I am very upset with the fact Netgear offers little to no support but to push me off to my ISP which in turn my ISP has no clue and pushes me back to Netgear.
Waste of time and money spent on a product that none support.
You could have recommended the single router solution but rather scammed and stole money from me on a device that doesn't work.
Netgear. You need to make good on this. This is terrible and awful way to sham your customers. - Thing that upsets me they offer little to no help at all and the functions of the router.
Their are a lot of settings they do not go into detail. Fact that they sell these door weights and get away with it and offer no help is terrible. They shouldn't be allowed to sell them at all considering the fact you cannot update them and all netgear and the isp want to do is put you in the middle and being hit with a paddle like a ping pong ball while we spend our money on their junk crap when all they had to do was pull these combos off the shelf and have people just but a router.
I don't understand how they can get away with lying to consumers about the speeds when you have all the new devices? They knew what they were doing otherwise they wouldn't be selling them in the first place.
If the company wasn't so greedy and devious I would have purchased a router. In stead I took a chance and got screwed over because of it.
They still sell these units known They can't be upgraded. No word of warning on the box or places you buy it from.
Netgear has no intentions of fixing this or getting anything done because they just don't care. They made their money stealing it and brushing it under the rug as if their isn't a problem.
Fact is don't waste your money on a combo device as they don't care if you bought it or not.
Corporations have got so greedy and will do anything to make that dollar and not offer support for of which the product they sell.
Netgear is no exception. I bought this because of their advertising. Which is what sold me. But sense I was mislead and lied to I am out of money and left with a paper weight. Sad.
My next product won't be a netgear. Sorry to say but how I feel. You need to stand by your product and not brush us under the rug. - I am very very disappointed in Netgear products and probably will never buy another product again.
After spending countless hours I tried setting the c7000 into gateway mode. But you disable wifi yet LAN is enabled. What is your major malfunction? Then disable DHCP became I am trying another unit and I can't access the c7000?
You've got to be kidding me. What's the point of those settings if you can't use them.
Mode just disables the router and wifi. Why wifi I don't get that But maybe whomever designed it should stop smoking the pipe.
Why disable wifi?
Then DHCP disable it and can't access the router after? What's the point Netgear.
Not only you screwed me over I have a paper weight.
Why have functions of you can't use them? Complete idiots. Plain and simple. IDIOTS. > [...] I tried setting the c7000 into gateway mode. [...]
What, exactly, does "gateway mode" mean to you? Many people use
"gateway" as a synonym for "modem+router". Do you mean "modem-only"
(the opposite of the usual meaning)?> [...] But you disable wifi [...]
How, exactly?
> [...] yet LAN is enabled. What is your major malfunction? [...]
What's yours? Why should "disable wifi" affect non-"wifi"?
> [...] Then disable DHCP became I am trying another unit [...]
"trying another unit"? What, exactly, are you doing?
> [...] and I can't access the c7000?
Well, duh. If you're relying on DHCP, and you "disable DHCP", then
what did you expect to happen?> [...] What's the point of those settings if you can't use them. [...]
You can use them if you understand what they do, and when it makes
sense to use them. If you do not understand what they do, and you do
not understand when it makes sense to use them, then I'd expect
problems.> Not only you screwed me over I have a paper weight.
Settings reset?
> [...] Complete idiots. Plain and simple. IDIOTS.
Perhaps somewhere. Rather than throwing a tantrum, it might help if
you explained what you're trying to do, and what you're actualy doing(using standard terminology).
- First off. I have been patent long enough. I found a modem I could use. But sense Netgear has little to no documentation on anything. I had to find out the hard way. In hopes of trying to remedy the situation I bought a docsis 3.1 modem in hopes I could use the c7000 as a router.
So I went in to advanced and set the mode to gateway. Turns out that it disables the router functions and makes it a modem only. Which btw Netgear don't state that nor there is any resolution. Seems that they don't tell you a darn thing. God forbid.
So I then had a older wifi router. Trying to fix wifi because this paper weight is exactly Just that.
Sense you can't have 2 dhcp I decided to turn off the dhcp on the c7000 making the old router the dhcp but it seems I can't do that.
So what exactly can you do with this box with pretty green lights that does nothing that they charge 200.00 for? Oh I know. A papor weight. Yes papor weight.
They don't offer support, they never respond to anything, they sell junk so what people expect?
Their should be documentation on their crappy products so people would know what each setting does. Not hard. Not like Netgear is NASA and builds rockets. God forbid that happened.
The thing is when I buy something I expect it to work. If it don't play them I at least expect descent manuals that explain things. Too it off they never reply to the forums. Do they even exist? I spent my money on their crap junk when I could have just bought a router and been a happy camper. But noooooo they sold a brick and still do that's how devious they are, and people like me are stuck with a pretty little black box with pretty flashing green LEDS with a box that can't not only be worked and tweaked on but you can't even update the firmware.
Considering there is no descent manuals that explain anything and you can't update the firmware then why are these crap junk boxes even sold. Oh I know. They want to make their money and screw people that's why.
Care to comment on your own forums netgear. I am all ears. Oh But wait you don't leave messages on here do you.
Why have forums if your not going to respond and help people.
Oh I know. Happy face see look a 😀 face. You want us to pay for your support MY BAD Netgear.
Pathetic really. I would rather give my 200.00 to one of these good people in your forums the money. Meaning the public, they actually know more. 😀 > [...] I had to find out the hard way. [...]
Or you could have asked.
> [...] In hopes of trying to remedy the situation [...]
Which "the situation"?
> [...] I bought a docsis 3.1 modem [...]
Which?
> [...] in hopes I could use the c7000 as a router.
Probably not a good idea. With no Ethernet WAN/Internet port, a
Cnnnn modem+router can't be connected to an external modem. This has
come up before. For example:
https://community.netgear.com/t5/x/x/m-p/1714767
https://community.netgear.com/t5/x/x/m-p/1710813
https://community.netgear.com/t5/x/x/m-p/1704540> So I went in to advanced and set the mode to gateway.
You went _where_? And did _what_? What are the actual words on the
screen? Copy+paste is your friend. Inventing your own technical terms
does not promote good communication.> So I then had a older wifi router. [...]
I don't know which. I also don't know how you connected any of this
stuff.> Pathetic really. [...]
Something is. As I had feared, you seem to be more interested in
contnuing your rant than in solving your actual problem (whatever that
might be). My time is worth more to me than it seems to be to you.
Best of luck in your future endeavors.