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Forum Discussion
Still randomly losing internet connection
I attached a snip of cable connection setting for my modem. My internet continues to randomly stop working the steps I have taken are.
1. Called my provider (Suddenlink) and they scheduled a tech to come out. He came out and said my upstream was too high and ran a new cable because there was noise in the line. At the time the first tech came out he told me the splitter that was in place needed to be there because without it the downstream would be too high. Well he left and the problem still continued.
2. Called Suddenlink and they brought out another Tech this time the tech said I didn't need the splitter because that was making my downstream good but my upstream too high so he removed it. Well problem is still happening which it seems to be less frequent it still happens.
I am coming to these forums to see if anyone with knowledge of this issue can point me in the direction I need to go to get this resolved. Is there something I can do or is there something that I need to have suddenlink do or can point the tech to fix so this doesn't keep happening? Any help would be appreciated.
4 Replies
Well you have a ton of errors in your line.
You're starting to run into a rock/hard place with suddenlink. They've checked the line but there's still issues.
so its either truly a line issue or you do have a modem issue. I'd be voting on the line issue but suddenlink starts to get bucky when they've already sent out techs 2x.
If they do get problematic, I've rented a modem from them before and then they can't blame it on the 3rd party device. Once they get it fixed, then swap back to yours and return their modem.
