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khorning's avatar
khorning
Aspirant
Apr 16, 2019

Support for R6080 Constantly Losing Connection

Our internet constantly has connection issues it disconnects and we lose wifi. Comcast has been out here umpteen times and nothing has been fixed. They say it's a router issue. We have had the router replaced. Very irritated with Netgear's support and the router itself. The wifi freezes, cuts out, resets, does crazy things. Today it asked us to re-activate comcast on the router. 

9 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Apr 17, 2019

    If its asking you to reactivate you comcast account, thats coming from your modem and not your router. But a few details that can help us:

    What firmware is on your router?

    What modem and firmware are you using?

    If you're directly connected to the modem, how are your speeds? What can you get directly connected to the modem?

    Can you take a screenshot of your modems configuration page and your modems logs?

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 17, 2019

    Please post about this here for your model router:
    https://community.netgear.com/t5/Nighthawk-WiFi-Routers/bd-p/home-wifi-routers-nighthawk

    khorning wrote:

    Our internet constantly has connection issues it disconnects and we lose wifi. Comcast has been out here umpteen times and nothing has been fixed. They say it's a router issue. We have had the router replaced. Very irritated with Netgear's support and the router itself. The wifi freezes, cuts out, resets, does crazy things. Today it asked us to re-activate comcast on the router. 

     

    • khorning's avatar
      khorning
      Aspirant
      Apr 22, 2019

      Firmware for netgear router: V1.0.0.40

       

      Modem firmware: V 1.1 TC-7610 TP Link checked download page and no updates are available. 

       

      Here is the tp link system log. 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Apr 22, 2019

        If its a problem with the router FURRYe38 was correct in the forum you should be posting in. 

        If its the modem, you should be contacting tp-link about it since its one of theirs. 

        If its the connection to the house, thats on your ISP. 

        I will say, you have quite frequent "Resetting the cable modem due to docsDevResetNow "  those usually originate from your ISP resetting your device whether due do updates, the CMTs detecting problems, the device being reset (either by your or by itself d/t problems). 

        You said you replaced the router and continue to have the same problems. If you replace something and the problem continues, it usually isn't that device.