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Deano7's avatar
Deano7
Aspirant
Mar 29, 2017

Unable to update C6300 modem/router firmware - ISP: Bright House / Spectrum

Unable to update C6300 modem/router firmware - ISP: Bright House / Spectrum. I've tried Bright House phone support and chat and they don't seem to have a mechanism to push firmware to this device. Netgear web support says the cable company must push the update. My current firmware version is 1.02.20    I believe the latest is 2.01.08 which will provide the patch for security vulnerabilities. And, hopefully, it will improve dropped wi-fi connections.

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3 Replies

    • Deano7's avatar
      Deano7
      Aspirant
      Mar 31, 2017

      Yes, that article says V2.01.14 is the latest. This article says 2.01.18 is required to patch the security vulnerability for the C6300 (I made a type when I said 2.01.08): https://kb.netgear.com/30632/Web-GUI-Password-Recovery-and-Exposure-Security-Vulnerability?cid=wmt_netgear_organic

       

      The problem I have is I have obsolete firmware with a security vulnerablility, that Bright House tech support says they have no mechanism to push a patch to this modem/router and you don't provide me a way to do it. I'm in the middle feeling very sorry I purchased that high priced C6300 modem/router.

      • careys's avatar
        careys
        Tutor
        Apr 02, 2017

        FWIW, My Firmware Version is V2.01.18

         

        I have Spectrum (fka TWC). I was just having a problem logging in to the router (storms in the area) so I rebooted it and decided to check everything out. I could not d/l firmware using the Netgear Genie Desktop App, but in the Router Settings > Router Update screen it shows Firmware Version V2.01.18. I know that page (linked above by DarrenM) says the latest version is 2.01.14, but the page is dated 3/16/17. It is 4/2 and I have the later version.

         

        I would also like to know the details of the upgrade, but I thought I would let you know that some of us are getting the newer version with the C6300/AC1750 Cable Modem Router Docsis 3.0.  The pull out tag on our modem say AC1750 WiFi Cable Modem Router Model: C6300  NETGEAR (R).

         

        Hope that helps...

         

          Carey