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Forum Discussion
Solved
Ios10 + genie
Since updating my iPhone to ios10 netgear genie doesn't work.
Any ideas?
Thanks
Any ideas?
Thanks
Hi Rands100,
Thank you for responding. The remote login through the Genie app feature is currently only supported by the following router models:
R6250
R6400
R6700
R6900
R7000
R7300DST
R7800
R7900
R8000
R8300
R8500
R9000You may refer to the article linked below.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
16 Replies
Replies have been turned off for this discussion
- Rands, are you getting lines where numbers used to appear inside the app or will it just not load at all? I'm having a similar issue if it's the lines.
- I uninstalled it then reinstalled it and I can now get into it but there are lines where numbers should be.
- Exact same issue on my end. Latest iOS release of Genie app on iPhone 5S running iOS 10. Have a WNDR4000 router with the latest firmware. I think it's a Genie issue though, not router related. Hoping the Netgear Genie devs are working on a fix?
Hi Alexsanders and Rands100,
The fix for the numbers issue will be on the next release. Please make sure you keep the app updated.
Regards,
Dexter
Community Team
- Iohon6 IOS 10;Genie; DGN2200v4: appena aggiornato Genie è stato impossibile effettuare login per qualsiasi tipo di operazione. Prego risolvere, Grazie
- NETGEAR sta lavorando su una correzione a quanto pare. continuate a controllare l'App Store per un aggiornamento. utilizzando Google Translate così scusi il mio cattivo italiano.
- Power off/on on the router: login ok! Thanks
- App is fixed. Version 2.4.34 with iOS 10.0.2 working perfectly. Thank you for a quick fix and excellent support. Just reaffirms why I won't buy a router from any other vendor or have for the past 12 years.
- The problem I have now is that I can't get into the genie app remotely from my phone. I can log in okay when on the wireless network but as soon as I'm away from that and I try to login it says to connect to wireless network.
If I put the remote access IP address in the browser it works okay that way. Just not through the app.
Richard - My guess is that they did this for security reasons. Tunelling in from an external IP is always risky. Maybe they can implement some type of vpn with the Genie app? I'm no network expert but this problem has been with this app since I first started using it maybe 5 years ago.