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Forum Discussion
paperquill
Apr 16, 2021Aspirant
netgear genie
Hello,netgear genie won't accept my username
which it says is my e-mail address,My e-mail address has not changed since I bought the router.
Sure---As somrone in the community suggested I did a factory
reset and then followed the instructions in the router manual.
It worked out fine.
Thank you.
6 Replies
Replies have been turned off for this discussion
- Christian_RNETGEAR Employee Retired
Hello paperquill,
May you try the default credentials below.
Username: admin
Password: password
Christian
- paperquillAspirant
hankkkk
thank you.i did find a fix.
- michaelkenwardGuru - Experienced User
paperquill wrote:
thank you.i did find a fix.
That's good news.
Care to share it with as? You could save someone else from going through the same problems.
- michaelkenwardGuru - Experienced User
paperquill wrote:
Hello,netgear genie won't accept my username
You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?
What are you doing and what happens?
Unfortunately, "won't accept" doesn't tell us what error messages and prompts you see.
- paperquillAspirant
Thank you for the info.