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paperquill's avatar
paperquill
Aspirant
Apr 16, 2021
Solved

netgear genie

Hello,netgear genie won't accept my username


which it says is my e-mail address,My e-mail address has not changed since I bought the router.

  • paperquill's avatar
    paperquill
    May 07, 2021

    Sure---As somrone in the community suggested I did a factory
    reset and then followed the instructions in the router manual.
    It worked out fine.
    Thank you.

6 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello paperquill, 

     

    May you try the default credentials below. 

     

    Username: admin

    Password: password

     

    Christian 

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        paperquill wrote:

         

        thank you.i did find a fix.


        That's good news.

         

        Care to share it with as? You could save someone else from going through the same problems.

         

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    paperquill wrote:

    Hello,netgear genie won't accept my username

    You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?

     

    What are you doing and what happens?

     

    Unfortunately, "won't accept" doesn't tell us what error messages and prompts you see.