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Forum Discussion
Solved
R7000 Failed to set parental controls error
R7000 with firmware 1.0.9.26
When trying to update any connected device and change the parental control / Filer Level in Genie, I get an error of:
Failed to set parental Controls ! With Okay option.
My userID and password on OpenDNS is valid and working. I can log into OpenDNS on numerous different devices/PCs/IOS devices.
This feature was working in previous firmware versions, but I cannot specifically know when this occurred since it was working and I didn’t re-visit.
With the help of L2 Tech Support and a new firmware release from two days ago 6/12/18 Parental Controls are working again.
- Backed up settings in management GUI
- Upgraded Firmware (which was released two days ago)
- Used GUI to "Erase" for factory reset (I always hit the reset button on router)
- Un-installed Genie
- Ran through Setup Wizard GUI
- Installed Genie
- Setup Parental Controls with OpenDNS account
- Tested on numerous devices and changed settings.
All is good and thanks for the assistance.
8 Replies
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Hi Chez606060,
1. Have you tried resetting the router?
2. Does the issue persist when using your other devices to change the filtering level?
Regards,
Dexter
Community Team
Answers:
1. Have you tried resetting the router? Software Reset-Yes. Power Off Reset-Yes
2. Does the issue persist when using your other devices to change the filtering level? Yes, Three different IOS devices using Genie and all fail. Also tried using Windows 10 and it fails.
ive noticed in other threads that you eventually send an email to others that experience this too, so this appears to be somewhat common.
Latest update
Uninstalled Genie on Windows 10 and reinstalled
I can change Parental Control in Genie in Windows 10 and it intermittently applies filtering to some iOS devices but not all, so it’s still not working consistently
