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cleo2612's avatar
cleo2612
Novice
Mar 29, 2015

WN3500RO continual loss of connectivity after 2/3 days

I have a MacPro with the latest OS 10.7.5 ad my MacPro loses connectivity to Netgear extender which can only be fixed by turning off the extender for 10 sec and restarting it. It is annoying and time consuming. The main router never loses connection with the ADSL2 line.

7 Replies

  • Do you use this computer intermittently? I remember reading about a power saving feature that caused them to sleep with no activity and then not wake up. Sounds like the issue you're having.
  • Thank you for your suggestion :): It does have a power saving feature in as much as it goes to screen saver then the screen goes to sleep. The option to put the hard disc to sleep where possible is not turned on.

    The loss of connectivity can occur whiles I am working on the computer. It does vary though, sometimes it can go fo days and days and sometimes it loses it each day.
  • cleo2612 wrote:
    Thank you for your suggestion :): It does have a power saving feature in as much as it goes to screen saver then the screen goes to sleep. The option to put the hard disc to sleep where possible is not turned on.

    The loss of connectivity can occur whiles I am working on the computer. It does vary though, sometimes it can go fo days and days and sometimes it loses it each day.
    I should have been more clear. :o

    The powerline adapters have a sleep mode that they sometimes do not wake up from. But if your computer is sleeping, the powerline is probably doing the same.
  • Thank you so what is the fix? BTW I do use the computer off and on during the day and evening.
  • cleo2612 wrote:
    Thank you so what is the fix? BTW I do use the computer off and on during the day and evening.
    There was supposed to be a way to disable the sleep mode on the powerline, but I don't know where the instructions for this might be. With you using the computer on and off, it may be going to sleep.

    As a test, run 'ping -t 8.8.8.8' in a command prompt and see if the problem goes away. If it does, then it's definitely a sleep mode issue on the powerline.
  • Not sure how to do that with a mac pro. I found the mac ping function but unable to ping-t-8.8.8.8
  • cleo2612 wrote:
    Not sure how to do that with a mac pro. I found the mac ping function but unable to ping-t-8.8.8.8
    I think it's called the 'terminal'. You should be able to just put in 'ping 8.8.8.8' and it should keep going and keep the powerline from sleeping.