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Forum Discussion
XAV5004 doesn't always come out of standby
I've got an XAV5001 connected to my router, another XAV5001 at a PC, and they work together well.
However, I also have an XAV5004 with a DVD player and AppleTV (G1) connected, and it rarely comes out of standby.
Once it's gone into standby, I usually have to disconnect/reconnect the power cable to reboot it and get it to come online.
When it does, I get decent speeds. It doesn't lose it's connection once it's out of standby, and I don't appear to have any wiring issues.
I have the current firmware (it hasn't changed in many months), and I'm getting really frustrated by this. Tech Support is not much help. I returned the first XAV5004 I bought for a replacement thinking it could be the device, but this second one behaves exactly the same.
Does anyone have any suggestions?
Are other people having the same issue?
However, I also have an XAV5004 with a DVD player and AppleTV (G1) connected, and it rarely comes out of standby.
Once it's gone into standby, I usually have to disconnect/reconnect the power cable to reboot it and get it to come online.
When it does, I get decent speeds. It doesn't lose it's connection once it's out of standby, and I don't appear to have any wiring issues.
I have the current firmware (it hasn't changed in many months), and I'm getting really frustrated by this. Tech Support is not much help. I returned the first XAV5004 I bought for a replacement thinking it could be the device, but this second one behaves exactly the same.
Does anyone have any suggestions?
Are other people having the same issue?
25 Replies
- Yes… sounds really familiar ;). Mine also stays in sleep mode sometimes. Just have to plug it in and out or do a change in the utility so it has to reset it selves.
I think it has to do with de power saving mode. An option in the software to turn this mode off would be a possible solution. I recall a firmware where this option wasn’t implemented yet (I believe the one before the current one see new features http://support.netgear.com/app/answers/detail/a_id/19021).
Unfortunately there is no way to revert back, because the file cannot be downloaded. - Who makes hardware that cannot have 'standby' turned off?
Ridiculous.
I wish they'd quit trying to make stuff easy, and try making it functional instead.
Why doesn't someone from Netgear chime in here?
How about putting in a simple option to turn off power saving mode? - Who makes hardware that cannot have 'standby' turned off?
Ridiculous.
I wish they'd quit trying to make stuff easy, and try making it functional instead.
Why doesn't someone from Netgear chime in here?
How about putting in a simple option to turn off power saving mode?
While I'm at it, why don't they allow a device to come out of standby/power saving when using the Powerline Utility? If my 5004 is in power saving mode, I can't wake it from Powerline. Again, just ridiculous. - For me just a plug in and out sequence (or use the switch on the power cord) is not that big a deal. Otherwise I'm very, very, very content with the performance and the convenience of the device e.g. streaming HD content without having CAT-5 cables pulling strough my house.
You might just leave a connected network device on to keep the switch busy and preventing it going to sleep as a temporal solution till Netgear comes with a firmware update. - I'm glad you like it, but I disagree.
It's clearly not performing as it is supposed to.
I should not have to unplug/replug the device so that it works.
It doesn't matter if it's easy or not - it matters that it's flawed
and Netgear is not addressing the issue.
If unplugging the device was "normal" it would say so in the instructions/setup manual. Or it would have an easy to reach power switch with directions to turn it on/off. But this is supposed to be a "set it and forget it" device, and that's not the case.
I, for one, don't think they should get a pass because the problem is not
egregious. whoit wrote: Why doesn't someone from Netgear chime in here?
This forum is user driven. Rarely do Netgear employees post.
Open a ticket at my.netgear.com to communicate your issues with Netgear support.- sounds good!
- We made the mistake of doing the firmware upgrade too on one of our XAV5004's. It is on the shelf waiting for a new update. We use the Netgear GS105 5 Port Gigabit Ethernet Switch 10/100/1000 Mbps behind our AVX500's. They are dependable, and run us around $30.
- Hi,
I think the XAV5004 isn't the bad guy. The XAV5001 is the problem. there is also another firmware fot it: 0.2.1.1CE
Until I made the update, I didn't have any problems any more. My XAV5004 is still 2.0.9CE - I'll try the firmware update for the 5001's and test it later this week.
Hopefully, it'll work for me.
Thanks...
