1. Why is there no support page for the XAV5601 (or the 2-kit, XAVB5601)??2. Just installed this kit. Speeds are good, connection is made around 350 Mbps according to the Powerline utility. BUT, the connection drops every now and then. When I'm surfing the web, Google Chrome sometimes says 'Sending request..' and after a while I get to see a DNS error. My modem/router (192.168.0,1) isn't reachable as well. This takes a minute and then the connection seems to work again. This is unworkable .. any hints?Tried reproducing this, thought it especially happened when they just 'woke up' but it also happens when they've been operating for a while.I didn't have this problem with a network cable / wireless.

Unfortunately I have the same problems, the connection dropps all the time, so the backups I'm trying to run are never completed. Really bad.

Unfortunately I have exactly the same issue. Although the connection seems to be in good status, green light switched on on both adapters, the connection drops every now and then.Without something changing on the status lights of the adapters. The drops lasts for some seconds and then the connection is up again. Something should be done about this!

These are the vagaries of Powerline homeplugs. You will not know how well they will perform, including in sustained function, until you try them. Also, do not believe what the utility says. It has been reported that no Powerline company's utility is factual, ie they all overstate the true extent of function.Go to Smallnetbuilder.com and search on Powerline or Homeplug for very informational review articles and forum posts including troubleshooting tips.

Looking at the CPL adapters when the connection is lost, it seems that the adapter is doing a soft reset every now and then. It reboots it self with no reason, the connection is quite good and i can get more than 120mbps in both directions. it's pity because when they work fine the connection is real fast.

I am having the same issue. I hooked up the XAVB 5601's, and for about a week I got pretty much the connection speed at the router replicated at my laptop. However, as of this morning, the connection began to drop periodically, to the point where I could not use the web at all. Running Speedtest.net showed a brief surge, then a drop to very low speeds.I checked and rebooted the BT Infinity modem, the router, and each adapter in turn. Did a factory reset on each adapter too. For a little while it looked as if it was sorted, but then the problem came right back again.What I don't understand is this - if it works beautifully for a week, and nothing has changed in my domestic electrical setup, why the sudden appearance of this issue? I'd welcome some guidance on what - if anything - can be done to resolve the problem.As a supplementary question, I came across this:"Does the XAVB5601 support firmware upgrade?The XAVB5601 has a firmware upgrade tool for upgrading the firmware which you can download in the Netgear web side."I found this information at:http://kb.netgear.com/app/answers/detail/a_id/20937/~/xav5601-faq'sI've searched the Netgear site, and can find no trace of such a tool. Clearly a case of the right hand not knowing what the left is up to.

XAVB5601 problems | NETGEAR Communities

71 Replies

benmmellor
Novice
Sep 05, 2013
Well another call done - probably to the most helpful person I've spoken to yet! (Joe ID #46042)

He's chased down my PMR and RMA and assured me that the UK RMA centre should receive my replacement for onward shipping by the 10th September.

He's going to call me on the 11th/12th to check if I have had my replacement or now.

Bemorph

Aspirant

Aug 19, 2014

benmmellor wrote:
Well another call done - probably to the most helpful person I've spoken to yet! (Joe ID #46042)

He's chased down my PMR and RMA and assured me that the UK RMA centre should receive my replacement for onward shipping by the 10th September.

He's going to call me on the 11th/12th to check if I have had my replacement or now.

benmmellor wrote:
Well another call done - probably to the most helpful person I've spoken to yet! (Joe ID #46042) He's chased down my PMR and RMA and assured me that the UK RMA centre should receive my replacement for onward shipping by the 10th September. He's going to call me on the 11th/12th to check if I have had my replacement or now.

I might have found a solution to the problem. Open the powerline software, click (or was ir right click?) on the icon for the powerplugs in the upper left corner. Choose Quality of Service (QoS) uncheck "VLAN tags" apply changes.

This seems to have worked for me but still to early to say anything conclusive. I'll post back in a week or earlier if any problems occur.

Bemorph

Aspirant

Aug 21, 2014

Bemorph wrote:
I might have found a solution to the problem. Open the powerline software, click (or was ir right click?) on the icon for the powerplugs in the upper left corner. Choose Quality of Service (QoS) uncheck "VLAN tags" apply changes.

This seems to have worked for me but still to early to say anything conclusive. I'll post back in a week or earlier if any problems occur.

Bemorph wrote:
I might have found a solution to the problem. Open the powerline software, click (or was ir right click?) on the icon for the powerplugs in the upper left corner. Choose Quality of Service (QoS) uncheck "VLAN tags" apply changes. This seems to have worked for me but still to early to say anything conclusive. I'll post back in a week or earlier if any problems occur.

Issues are back... Sorry for crying wolf. I wish someone from Netgear could have taken a look at this.

Patator100
Aspirant
Nov 30, 2015
Hello all

I do also have exactly the same issues as all of you.

I have 2 of these adapters, same issue.
When I replace the adaptapers, on the same power socket (I've tried other socket also), with one of Devolo AV500+ or Netgear XAV5501, no issue at all.

Have you found a solution to fix these consistent drops ?

I found a link to dowload the firmware, but the Neatgear team "forgot" to attach the file in the page !

XAV5601 Firmware Upgrade Utility 2.0.0.0:
http://kb.netgear.com/app/answers/detail/a_id/22061

thanks
- JamesGL
  Master
  Dec 01, 2015
  Hi Patator100,
  
  You may check the page of XAV5601 for the utility. If it works well with other powerline, it might be the device is defective. You may check the store for replacement or check with support team if your device is still within warranty.
  
  http://downloadcenter.netgear.com/en/product/XAV5601#searchResults

RadoxTheGreen42
Aspirant
Dec 23, 2015
Same problem - XAV5601 firmware update utility link actually downloads the one for the XAV5501.
- dde0apb
  Aspirant
  Dec 26, 2015
  Still the same. Come on Netgear. Looks like a simple HTML coding error. Could your support site please point to the correct file?
  - netto195
    Aspirant
    Jan 14, 2016
    Still no answer after almost 1 month...how about some support, Netgear?
Graham_C
Aspirant
Jan 22, 2016
same problem here, come on netgear get the finger out.
- Patator100
  Aspirant
  Jan 22, 2016
  Hello
  
  I'm also so disappointed by James who was very helpful and then disappeared...
  I'm so disappointed by Netgear that I bought two other plugs, Devolo obviously ! No problem ! A 15 years customer lost for Netgear because of their lack of support, what a pity !
  
  I would be very happy anyway to be able to use my Netgear CPL again one day or another, should somebody from Netgear do his job and post the correct firmware !
  - JamesGL
    Master
    Jan 24, 2016
    Hi All,
    
    My apologies for the delay. I am still checking on this. I will provide you an update ASAP.
Graham_C
Aspirant
Feb 21, 2016
Still no update :manmad:
- JamesGL
  Master
  Feb 23, 2016
  Hi All,
  
  I am still waiting for the feedback. I will keep you posted for any updates.
- JamesGL
  Master
  May 11, 2016
  Hi All,
  
  I apologies for the long wait. When a new XAV5601 firmware is available, a firmware upgrade tool will be posted on the NETGEAR website.
  - Patator100
    Aspirant
    May 11, 2016
    Thanks for your update
    What a pity that Netgear has not done anything...maybe some others, as I did, have moved to another brand, ie Devolo
    My couple of adapters are well stored...waiting for a sign of good will from Netgear to come back to life

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XAVB5601 problems