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luisgo98's avatar
luisgo98
Aspirant
Feb 18, 2017

Netgear A6200 Windows 10 - 5 GHZ problems

I have problems with my adapter finding the 5 GHZ signal from my AT&T router. Sometimes it does, sometimes it doesn't.

I have tried going into Device Manager, Netgear A6200 Properties, Advanced.....but it has nothing under Property that seems to do with selecting both channels (2.4 and 5 GHZ), as a previous post showed.

Please help.

Luis

Troubleshooting

22 Replies

  • realdead_man's avatar
    realdead_man
    Apprentice
    Mar 02, 2017

     

    Netgear engaged in blatant false advertiving.   This product does not work on 5 g.

     

    That was my "joke" reply, but I fear it is more true than joke.   Browse this board, none of the 6XXX seris work properly.

     

    Get a refund if you can, and NEVER buy NETGEAR again

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 10, 2017

    Hi luisgo98,

     

    1. How far is the adapter from the router?

    2. What is the driver version of the adapter?

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 14, 2017

      Hi luisgo98,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

    • luisgo98's avatar
      luisgo98
      Aspirant
      Mar 14, 2017

      Hi James, sorry for not responding earlier. The adapter is in my home office, the router is in the family room. I would say the distance is about 35-40ft.

      Sometimes it detects it; sometimes it doesn't.

      I'd also tried moving the adapter next to the router and it still can't detect it, so it might not be a distance problem.

      Right now it detects the 5ghz signal after a few days that it couldn't.

      I also tried to restart the router, computer, etc. and those things don't seem to fix the problem.

      • luisgo98's avatar
        luisgo98
        Aspirant
        Mar 18, 2017

        Hi James,

        I first uninstalled Netgear Genie from my computer (maybe I shouldn't have?)

        Then I downloaded the new driver using the link you provided and installed the one that said "standalone".

        Now I don't know how to activate or access my network using the A6200, since I no longer have the Genie to activate it.

        The A6200 just has a blinking blue light but no access to 5GHZ.

        What did I do wrong and how can I correct it?

        I am not very computer savvy so please provide detailed instructions.

        Thanks for all your help.

  • realdead_man's avatar
    realdead_man
    Apprentice
    Apr 10, 2017
    Buy Asus or Intel, just make sure it is not using the mediaatek chipset.

    My intel 7260 and asus nano worj great @5 g