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Forum Discussion
Netgear A6210 adapter not found
Yesterday a Netgear Genie dialog box popped up on my Windows 10 PC and it automatically downloaded an update. I clicked install and now my A6210 adapter no longer works. No lights come on on the device. I have tried multiple USB ports. I have deleted and reinstalled drivers. I have tried older drivers. Now when I try to install the Netgear software it just says "The NETGEAR A6210 adapter is not found". This is ridiculous I payed almost $60 for this adapter. There are SO MANY issues people are having with this adapter. I will never buy another Netgear product if this is how you support your devices. I have lost 2 days of work now because of this and have spent over 5 hours trying every possible solution. I will not pay for your "Premium Support" just to use a device that your company broke. Maybe that is just part of your business model.
6 Replies
What was the download that you clicked? Something from Netgear? A Microsoft Windows update?
Do you have a Windows restore point that you can revert to that predates the update?
I do not have a rollback in Windows. I updated my copy of Windows 10 a few weeks ago but had no issues. I believe the driver update started automatically through the Netgear Genie application. It downloaded itself and then asked if I wanted to install the update. I did and then it had me restart my computer. That was when it stopped working.
jordarn wrote:
I do not have a rollback in Windows.
Unless you have disabled this feature, Windows keeps regular Restore Points – this is not the same as a full system image – not just when Windows updates. Mine currently go back a couple of weeks.
They will get wiped out if you keep doing stuff.
jordarn wrote:
It downloaded itself and then asked if I wanted to install the update.
I didn't know that USB adapters came with that horrible feature. It is something that newer routers offer, but I turn it off.
