NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

berjay's avatar
berjay
Aspirant
Feb 28, 2017
Solved

Wifi Adapter WNDA3100v3 - Driver problem in Win7x64

Hi,

 

I installed the latest software WNDA3100v3_v1.0.0.10 for the above adapter.  The software shows the pilot has being installed. The device shows has functionning properly and shows activated in device manager.  Yet, the wifi connection does not work.  When diagnostic is run, I have the suggestion that driver for the adapter might have a problem.

 

Any suggestion to solve this issue?

 

Thanks in advance

Hardware
Installation
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Mar 09, 2017

    Hi berjay,

     

    You may need to check the computer since it is having issues even when wired. Like what you mention regarding motherboard or Microsoft.

4 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Mar 03, 2017

    Hi berjay,

     

    Uninstall the driver. Reinstall it using the standalone. Check if the same problem. If the same, try installing it on a different computer just to test if it will work.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Mar 07, 2017

      Hi berjay,

       

      We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

      • berjay's avatar
        berjay
        Aspirant
        Mar 07, 2017

        Hi James,

         

        The driver works fine on another computer.  Both computer are operating under W10.  But, they do not have the same updates installed since I cannot connect to the Web with the one having the issue.

         

        On the latter, even with a cable connected directly to the router I cannot establish the communication.  The led on the LAN Port stays yellow at all time while on the other computer that worked the led is green.  I concluded I might have a hardware issue with the LAN/USB ports  when I use the wifi adapter.

         

        What puzzles me is that I can read a USB (2.0) storage key on the same port used for the wifi adapter.  Wtith the adapter even though device manager tell me its installed and functionning properly I keep etting the message that the driver might be faulty when I try it on that computer.  I get the same even if I disable the LAN driver.

         

        I might have to get the motherboard checked – but welcome any suggestion you or the community might have - that can explain why the LAN port would not turn 'green' even though device manager sees everything!!!

         

        Thanks for your help and reply

        Berjay