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Forum Discussion

StephanM's avatar
StephanM
Aspirant
Jan 28, 2017
Solved

WNCE2001 stopped working, power led pale red

Hi all,

I used a WNCE2001 adapter to connect an Yamaha receiver rx-v 475 to my home net. All of a sudden, the adapter stopped working and since then, the power led shines only pale red.  When switching power on, the power led quickly comes up with orange/yellow light and then turns pale red. The LAN led is bright green when connected via lan cable to the receiver, the WLAN led does not do anything. A WLAN connection cannot be established. I used an new power adapter as well as the USB cable, but the problem stays the same.

Is there any chance to get the adapter to work again  ? I did not update the firmware yet, since I do not think that this would help. 

Thanks in Advance for any hint,

Greeting, Stephan

Troubleshooting
  • JamesGL's avatar
    JamesGL
    Apr 10, 2017

    Hi Sethman,


    Try to reset the adapter. Try using a different power adapter. 

     

    You can check WNCE3001 or WNCE4004.

7 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Feb 02, 2017

    Hi StephanM,

     

    1. Can you still access the UI of the adapter?

    2. Are you getting a valid IP from the device? Can you ping the IP address of the adapter?

    • StephanM's avatar
      StephanM
      Aspirant
      Feb 06, 2017

      Hi James,

      no, cannot acccess the device and I do not get an IP adresse neither i can ping it.

       

      Greetings

      Stephan

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Feb 10, 2017

      Hi StephanM,

       

      If that is the case, the adapter is no longer working.

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Feb 13, 2017

        Hi StephanM,

         

        We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • Sethman's avatar
    Sethman
    Aspirant
    Apr 08, 2017
    I just started experiencing the same problem. Red power light with the wall plug adapter. I let it be for a long time and it worked for a few minutes and made an internet connection. Checked for firmware update but there wasn't one. Then the power light went back to red. The manual says this means the power source isn't giving enough power but op said he tried different adapters. Is this a problem with the adapter or the plug? Any fix for this? I'm aware this is an older product, is there a newer similar adapter?
    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Apr 10, 2017

      Hi Sethman,


      Try to reset the adapter. Try using a different power adapter. 

       

      You can check WNCE3001 or WNCE4004.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 13, 2017

    Hi Sethman,

     

    Did I answer your questions? Please provide us update if you still need further assistance.