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Forum Discussion

nathalia's avatar
nathalia
Aspirant
Jan 30, 2019

AC 1900 WiFi Range Extender EX7000

the extender seamed to never have worked as good as i hoped, but lately i can't even access the extender itself through the webbrowser. 

 

i got an email, that said, i needed to download an important update, but i can't access it, not even through ethernet cabel. 

 

any help on how i can update my extender?

 

thanks!

Troubleshooting

9 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 31, 2019

    Hi nathalia,

     

    Hard reset the extender and join the NETGEAR_EXT wifi network.  After you connect to it, you'll be able to browse to www.mywifiext.net and update the firmware. 

     

    ~Christian 
     

    • nathalia's avatar
      nathalia
      Aspirant
      Jan 31, 2019

      Thanks Christian, 

       

      Hard reset, you mean the little pin hole, right? i did that and then reconnected the extender with the router. i still can't access it?! not sure why

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jan 31, 2019

        Hello nathalia, 


        When you hard reset the extender are you able to locate the wifi network named "NETGEAR_EXT" using a laptop or mobile device? 

         

        ~Christian 

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Feb 11, 2019

    Hi nathalia - You can try logging into your router's admin page and locating the extender under the router's attached devices list. Once you identify your extender, there will be an IP address you can use to enter in a web browser eg. 192.168.1.x. Enter in the IP address shown and you should be prompted to log into the extender's admin page. 

     

    ~Christian