NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sjorrit
Mar 15, 2022Tutor
Cannot login on router through browser
Hi all,
I bought a second hand EX8000. I performed a factory reset of the device and then did a setup of the EX8000 using the Nighthawk Android app. So far everything works great but I would like to manage / change some settings of the router through the browser which are not available in the app.
I can login on the app, change some settings etc. on the router.
But when I use the same credentials when logging in with various browsers on login page of the router (192.168.1.150), I get an error "Username and password do not match.".
I performed a password reset through the app for which I got a confirmation email so that seems to be working fine as well. But I still can't login with my email / password combo.
What am I doing wrong?
Firmware version = 1.0.1.1.240 (latest version)
A reset should clear those out.
AFter the reset, try setting up using the browser and not the app.
That should let you start with the default admin/password option.
And you can customize it afterwards.
4 Replies
- plemansGuru - Experienced User
the user name password is:
login: adminpassword is: password (default one).
If you changed that, you'd need the one you changed it to. But the login should be admin
- SjorritTutor
Thanks for your swift reply.
I tried using admin instead of my e-mailadress as login but It still doesn't work.
I also tried my old password from before the password reset (obviously also didnt work)
Can it be that, despite the factory reset, the login/password of the previous owner is still in use?
- plemansGuru - Experienced User
A reset should clear those out.
AFter the reset, try setting up using the browser and not the app.
That should let you start with the default admin/password option.
And you can customize it afterwards.