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Caesar1948's avatar
Caesar1948
Aspirant
Oct 04, 2018
Solved

Can't log into extender after firmware upgrade

I use my extender with a MacBook Pro that runs MACOS Mojave. 

 

I got the email about a firmware update, so I went to work. The installation seemed to go well, and the extender is working just fine. However, after the installation I tried to log into the extender a second time (I wanted to change the password to something more secure than "password.") I entered "mywifiext.net" in my browser and hit Enter. Then I entered the default user ID and password. What I got next was like nothing I've ever seen. The address bar shows a blue "progress meter" shooting from left to right, rapidly and over and over. That's all. I can't seem to get into the extender's control panel. Suggestions? The extender seems to work just fine—I'm logged into it as I write this post.

Firmware
Security
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Oct 16, 2018

    Hi Caesar1948,

     

    Welcome to the community!

     

    It is recommended to do a factory reset after a firmware update. Please keep us posted if you have done a reset and if the issue will persist.

     

    Regards,

     

    Dexter

    Community Team

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 16, 2018

    Hi Caesar1948,

     

    Welcome to the community!

     

    It is recommended to do a factory reset after a firmware update. Please keep us posted if you have done a reset and if the issue will persist.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Oct 22, 2018

      Hi Caesar1948,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • Caesar1948's avatar
        Caesar1948
        Aspirant
        Oct 22, 2018

        I beg forgiveness for the slow response. I can't say whether it's working now. I'm connected to the Internet via the range extender (Home-****2.4_2GEXT). That's good. I've run the firmware update, done the factory reset with the little button in back, and restarted the extender. (That was advice I got after running network diagnostice.) So now I'm connected, but I'm still having trouble getting into the extender's dashboard. I couldn't remember the IP address, so I looked in System Preferences >> Network. In Safari, I entered the IP address I found there, but all I get then is a Google search page, not the dashboard.