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Created ticket with support a few days ago but no response yet...
Hello,
re: Case #40314771
I created a support ticket to try and get an RMA for my Range Extender that for some reason stopped working. The unit is still under hardware warranty and I haven't heard from Netgear for a few days now. Status: Pending Agent Action is all I see.
Even after a hardware reset, lights are amber and cannot be detected on my working wifi router. www.mywifiext.net does not load over working wifi network. Have tried LAN cable connected from MAC and Windows 10.
The warranty expires in October but can't I get an RMA or something to replace it? Can someone advise what will happen to this ticket typically please?
Thank you
8 Replies
Thanks Dexter....I did call and they picked up the ticket...Will try their suggestion...
She said the hardware reset involved hosling in the reset pin at least 40 secs? I thought I read at least 6 secs.
Is there an article/link which describes the correct hardware reset method for my particular Extender? The support person did not send one but rather one that assumed the reset was successful (and my attmepts earlier were not) for re-configuring the Extender with the Router.
Thanks
The user manual for your product is here: http://www.downloads.netgear.com/files/GDC/EX6400/EX6400_UM_EN.pdf
saxguy1 wrote:
She said the hardware reset involved hosling in the reset pin at least 40 secs? I thought I read at least 6 secs.
The normal reset is on page 37 on the manual above. It's just a few seconds. But I suspect support had a reason for suggesting a longer period. For example, there is a 30-30-30 reset that is sometimes useful in routers. https://www.myopenrouter.com/article/how-hard-reset-your-netgear-wnr3500l
