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Forum Discussion

silverinofuno's avatar
silverinofuno
Tutor
Feb 06, 2018

Ex 6120 led always red

May ex6120 is a dice meters from router, but Led "Router" is always red. The product is working, internet is ok,but Led Red is a problem, i don'like It.
Troubleshooting

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 07, 2018

    Hi silverinofuno,

     

    1. Does the LED color change when you have the extender close to the router?

    2. Is the router signal strong from where the extender is located? You can check using a mobile device.

    3. What is the firmware version of the extender?

    4. Have you tried resetting the extender?

     

    Regards,

     

    Dexter

    Community Team

    • riffraff72's avatar
      riffraff72
      Aspirant
      Feb 08, 2018

      my extender ex6120 also stay red on the router light , the router is only one room away. How do I check the firmware, also my router is a netgear so it should work. My computer shows the extender is working but the light is still red. help