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Forum Discussion

wesbeltz's avatar
wesbeltz
Aspirant
Nov 21, 2018

EX2700 Extremely slow after firmware update and factory reset

Today I updated my wifi extender to the latest firmware. I did the factory reset as recommended. Now I'm getting extremely slow speeds with it. Earlier today I was getting download speeds around 3.5 Mbps. Now, after the firmware update I'm getting something like 0.5 Mbps. This is extremely frustrating considering my main router gets speeds around 20 Mbps via wifi.

Troubleshooting

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 23, 2018

    Hi wesbeltz,

     

    Welcome to the community!

     

    1. Please indicate the exact firmware version of the device.

    2. Does the issue persist on all the devices that connect to the extender?

    3. What is the status of the extender LED's?

    4. Is the extender getting a good signal from the router where it's located?

     

    Regards,

     

    Dexter

    Community Team

    • wesbeltz's avatar
      wesbeltz
      Aspirant
      Nov 24, 2018

      Firmware version: 1.0.1.52

      It's slow for all connected devices.

      The extender's LEDs are all green and indicate a device is connected.

      The extender is getting a good signal from the router. I checked by moving a wifi connected device right next to the extender and running a speed test on the router's own network.

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Nov 25, 2018

        Can you try connecting something to the EX2700's ethernet port, and test the speed there using speedtest.net?