NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
EX6110 registration
The model above is actually EX6110/AC1200 WiFi range extender but that does not appear in the drop-down list.
Firstly, I can't register the device in order to use the 90 day support. I've registered with this community then, whilst logged in, I go to 'contact us', 'register your product'. After filling in all of the fields required I click on 'register' & get a message saying that 'Email pre-exists in the system, use different email.' (I only have 1 e-mail address).
Secondly, when I try to connect the extender, I have the extender, Sky router, this PC & a WiFi connected laptop all within arms reach. WPS does not work, when I use my laptop & click on the WiFi symbol in the system tray NETGEAR_EXT is not listed.
Any advice?
7 Replies
nigh3500 wrote:
After filling in all of the fields required I click on 'register' & get a message saying that 'Email pre-exists in the system, use different email.' (I only have 1 e-mail address).
This sounds like someone else registered the extender. Was it purchased used (or open box)?
If it was just purchased, perhaps exchange it.
nigh3500 wrote:
WPS does not work
Did you try doing a factory reset, and boot it up without pressing WPS? Then look for the extender network, and perhaps try setting up the extender using the web interface.
I don't think it has been registered, why would that have been done using my e-mail address? It came sealed in it's box from a major UK company (Argos).
I tried the reset using the recessed button on the side, no difference.
nigh3500 wrote:
I don't think it has been registered, why would that have been done using my e-mail address? It came sealed in it's box from a major UK company (Argos).
Log into my.netgear.com, and see if the 6110 is listed in your registered product list. If it isn't, then try using the "register a product" link on https://www.netgear.com/mynetgear/portal/myProducts.aspx
I am wondering if you were trying to create a new account before.
StephenB wrote:
nigh3500 wrote:
After filling in all of the fields required I click on 'register' & get a message saying that 'Email pre-exists in the system, use different email.' (I only have 1 e-mail address).
This sounds like someone else registered the extender.
StephenB, Blame Netgear (again) for some **** design - untested, just "looks good" on large displays. A standard captive portal pop-up on Windows Edge (fixed size!) does perfectly hide the "Alrewady have an accout? [Sign in]":
I don't know on how UI designers work that careless - appears they have sometimes no idea what happens under some conditions. Again johngm - on such consumer stuff, here it goes the market trust in Netgear as a vendor.A discussion with Netgear support determined that my wifi extender was faulty. I now have a replacement & support ran through the installation with me to make sure it went OK this time, it now works perfectly. I have to say that Netgear support were very proactive & helpful in sorting this out.
