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Forum Discussion
EX6120 Will Not Connect to Internet on 5Ghz
I purchased an EX6120/AC1200 to extend my NightHawk R8000 router. The first one I got wouldn't connect to the internet at all. I spoke to Tech Support and after running through the same troubleshooting I had already done, they said I needed a replacement.
Got the new one and had issues even running the Smart Setup. Finally got it up and I can only get the 2.4 connection to connect. The 5Ghz side connects to my router, but not the Internet. Steps I have tried:
- Updating to newest firmware (Incidentally, I kept getting an alert that there was a new version, but when I'd click on the Update button, it would say it couldn't download the update because there was no Internet. But...Um...I was connected to the Internet using the 2.4 side. So apparently, the extender uses its own 5Ghz connection to communicate with the mother-ship. I ended up manually installing to the latest version .48
- Factory reset and walking through the Smart Setup several times.
- Tried changing my wifi channels
- Tried connecting to both of my 5Ghz Nighthawk channels (It has 2 5Ghz and one 2.4Ghz)
I was 37th in line with Tech Support today, but got through and we went through all the same steps I've already tried. The tech determined I would need yet another EX6120.
Thing is, this problem seems prevalent (just search Google) but nobody seems to have ever found a solution. I'm going to ride this replacement horse until I either get an exteder that fully works, or Netgear fixes this issue.
11 Replies
Having the exact same issue. Tried 2 extenders with exact same results. My provider is Verizon FIOS with a 3100 router. Was going to try chaningimg the channel on the 5Ghz on the router. If that does not work going to try another brand.
Good luck. I have tried all of the channels, and no dice. This just really makes zero sense. Particularly, when I'm using ALL Netgear gear. And they can't even get their top of the line equipment to work with each other?
Jbaviello wrote:Having the exact same issue. Tried 2 extenders with exact same results. My provider is Verizon FIOS with a 3100 router. Was going to try chaningimg the channel on the 5Ghz on the router. If that does not work going to try another brand.
Yep...changing channels on the router did not work. Going to return these crap products.
Update: Interesting note. While my EX6120 has "connections" on both 2.45 andf 5 to my router, only the 2.4 side has internet. BUT, when I look at my connected devices on my router, the EX6120 ONLY shows up on the 5G side.
Isn't that weird? For giggles, I shut off the EX6120's 2.4 side to see if maybe I actually WAS connecting the 5G side and the EX6120 was reporting it backwards, but when I did that, I lost ALL internet on the EX6120.
So, we have an extender that thinks it's connected to 2.4 and a Netgear router that thinks the EX6120 is connected on the 5G side.
Huh....
UPDATE - I received my replacement unit. Same issue. The 2.4Ghz side connects to the internet with no issues. The 5GHz will NOT pass through the internet.
Here's the issue...it's not a hardware problem. It HAS to be software. Why Netgear can't get their own stuff to work together is crazy.
And...NETGEAR...I shouldn't have to pay shipping for a product that does not work.