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Bandito's avatar
Bandito
Luminary
Aug 06, 2016
Solved

EX6150 Getting a 404 Error at the End of Set Up

I recently purchased an EX6150 WiFi extender and went through the original configuration a couple of times successfully, but then checked and found that there was updated firmware available.  So I updated the firmware and now at the last step of the configuration I am getting a 404 error, File or Directory not found.  It was at this point that I noticed the url that it was trying to open was incorrect.  Instead to going to http://mywifiext.NET/wifiSettings.html?resp_session=1342479471 (note the .NET in all caps that I used for emphasis) it was trying to go to http://mywifiext.COM/wifiSettings.html?resp_session=1342479471.  Clearly, someone made a typo when they were setting the strings for the URL as it should be .net and not .com.

 

I contacted technical support to report the issue, but all that they would tell me was that the 404 error is common and I should not worry about it.  I explained that, yes, my extender was working just fine, but that I wanted to report the issue so that it could be corrected.  After much back and forth, she agreed to notify a senior-level engineer, but it sounded like she just said that to appease me.  So, I thought that I'd make a post here in the hopes that someone else at Netgear would take notice and try to fix the problem.  I'm just trying to make the process go more smoothly for the next user of the device, you know?

 

The problem occurs on the last screen of the setup program where it tells you to connect your devices to the network and then you must click a checkbox to enable the continue button.  Once you hit the continue button, it tries to go to the invalid address as listed above.

  • I had this same problem. The reason I was getting kicked out of setup was my cable modem/router was reassigning my Netgear extender a new IP address during setup. Since I was accessing my extender through its default IP address ,(In my case, 192.168.1.250) once my cable router gave my extender a new IP address, I was given the 404 error or a timed out error. [Fiddler] The socket connection to 192.168.1.250 failed.
    ErrorCode: 10060.
    A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.250:80  

     

    The solution is to locate your extender's new IP address that your cable router gives to it. I went into my cable router, using my browser, and saw what addresses it was giving to my connected devices and simply guessed as to what the new address would be. My (Comcast) cable router IP address is 10.0.0.1. It gave my extender the IP address of 10.0.0.2. Once I guessed this and entered that address into my browser, I connected to my now setup router and all was wel.

6 Replies

  • I had this same problem. The reason I was getting kicked out of setup was my cable modem/router was reassigning my Netgear extender a new IP address during setup. Since I was accessing my extender through its default IP address ,(In my case, 192.168.1.250) once my cable router gave my extender a new IP address, I was given the 404 error or a timed out error. [Fiddler] The socket connection to 192.168.1.250 failed.
    ErrorCode: 10060.
    A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.1.250:80  

     

    The solution is to locate your extender's new IP address that your cable router gives to it. I went into my cable router, using my browser, and saw what addresses it was giving to my connected devices and simply guessed as to what the new address would be. My (Comcast) cable router IP address is 10.0.0.1. It gave my extender the IP address of 10.0.0.2. Once I guessed this and entered that address into my browser, I connected to my now setup router and all was wel.

  • Oh, I forgot to include some information, so here it is.

     

    When the 404 error occurs, the extenders disconnects both the client and the router networks.  So if you're connected to the extender at the time, it throws you off.  It didn't seem like a full reboot as the connection LEDs both relit within a few seconds, but it makes you think that the setup didn't succeed because of this.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello Bandito

       

      What firmware version did you have on the extender before upgrading and what version were you trying to upgrade to?

       

      DarrenM

      • Bandito's avatar
        Bandito
        Luminary

        It started out at 1.0.0.16 and it was the latest upgrade, 10.0.0.28 that got the 404 error at the end of the process.

         

        It works just fine, but it's a bit disconcerting to get an error like that when it's finalizing everything.

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello Bandito

       

      I will have this looked at and get back with what I find out about this.

       

      DarrenM