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Forum Discussion

Kat123's avatar
Kat123
Follower
Jan 27, 2017

EX6200 - cannot get internet connection via wifi

Hi - we upgraded to the BTHub6, and now our EX6200 wont allow us to connect to it via wifi We can see the extender in the BT home hub admin console, but cannot change any details (e.g. static IP is ...
EX6200
Help
Troubleshooting
wifi
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Feb 01, 2017

Hello Kat123

 

You will need to factory reset the extender by holding the reset button for 10 seconds on the device you then can setup the extender for the new modem.

 

DarrenM

  • MarkNYC's avatar
    MarkNYC
    Initiate
    Mar 14, 2017

    Hi - I have the same problem and have reset the extender as well as the extender setup multiple times. When I turn the extender on, the interenet works for awhile then goes dead. Laptop can still see the extender network (very strong) but internet access is not possible. So, I can keep turning the extender off then on, but this doesn't seem to be optimal. Are there certain settings on the model/router combo that might help here?

     

    Please advise.