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EX8000 mesh extender not boosting 5G
EX8000 firmware 1.0.1.240
My router outputs 2.4G & 5G. EX8000 2.4G & 5G lights are on. 2.4G booster is working fine. 5G is not. Router setup is fixed channel 48. Nighthawk shows channel 104 (DFS). I can't change either to match the other. Any ideas please?
The photos are far from good but serve their purpose. Red peak shows 5G output from router (channel numbers hidden by advert). The star photo is far from pointless. It shows the 5G router output (ch48) & also demonstrates that there is no 5G boost signal on any of the 5G channels. Installing inssider would be a waste of time as my PC is hard wired, no Wi-Fi so not helpful.
The lack of 5G boost is likely to be either a setting not correctly made (no-one has come up with a likely culprit) or a faulty Netgear extender which means an expensive replacement..
It's probably time to end this topic, thanks to those who have tried to help.
13 Replies
Past-It wrote:
EX8000 firmware 1.0.1.240
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities
You might like to search there for messages related to your problem.
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
Check for various troubleshooting tips.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.Hi
thanks for the response
I've got the (downloaded) manual
I've trawled every related website I can find
(I haven't sacrificed a goat yet)
My problem seems to be that my (EE) modem won't go above channel 48 and I can't set the EX8000 below channel 100. No-one else seems to have this problem so maybe I've done something wrong?
Past-It wrote:
My problem seems to be that my (EE) modem won't go above channel 48 and I can't set the EX8000 below channel 100.
You mean your EE modem/router? Which one?
Modems don't do wifi.
Best Wi-Fi extenders of 2022: top devices for boosting your WiFi network ; 1. Netgear Nighthawk X6S EX8000 Tri-band WiFi Extender.
Do you seriously think that your post was helpful?
Past-It wrote:
Do you seriously think that your post was helpful?
And your reply adds .... ?
Remember, this is a user-to-user community. We are all sharing experiences and advice. There is a good chance that other people will read your subject and drop by seeking help with a similar issue.
If they are lucky, they may read the comment from williamhoke before they get too invested in a particular choice.
The rules here are to be courteous to fellow visitors. Feel free to ignore things that you see to be off piste.
The EX8000 is a triband. The 2x 5ghz channels shouldn't be synced. reason why is the dedicated backhaul will connect to the routers 5ghz channels. It then uses the other 5ghz on a different channel to prevent interference.
If you log into the ex8000, you can take a screen snip of the wifi stats page that shows the link between router/extender.
That'll help confirm or see whats going on with the router/extender link
