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Marco_Williams's avatar
Marco_Williams
Aspirant
Dec 06, 2018

Mesh extnder keeps dropping

I have the AC3000(ex8000) X6s Tri-band for a few months.and ever couple of days it will just drop all connected devices (both wired and wifi)

I am on firmware 1.0.1.186

Disabled Smart connect

Enabled one wifi Name

2.5GHz channel is set to 01 (I cannot change it)

5.0GHz channel is set to 40

All Guest options are off

Password is the same the wifi it is extending.

 

And when devices are connected the speeds seem to be real slow, for example speeds on the router are about 90-150Mbps, but the extender will be around 5-10Mbps.

I have done several factory reset and played around with different channels. but the problem still exists.

 

My router is the x10 R9000 (AD7200)

the firmware on this is V1.0.4.12

QoS is turned off

Disabled SmartConnect

Enable 20/40 MHz Coexistence

 

If you all have any suggestions please let me know what I can try to solve this

Nighthawk Mesh
Troubleshooting

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 09, 2018

    Hi Marco_Williams,

     

    Welcome to the community!

     

    I have sent you a message. Please check your inbox.

     

    Regards,

     

    Dexter
    Community Team

      • Marco_Williams's avatar
        Marco_Williams
        Aspirant
        Dec 16, 2018

        DexterJB I sent the tech the information, but still have not heard anything back. I perfer them to email me what to do. The Mesh extender keeps saying that my Nighthawk R9000 is not broadcasting the 5G band but it is. And the Max throughput light on the extender does light up (it used to a few days ago).

         

        I have done a factory reset on both and used the wizards (instead of manually, setting them up) and I still have the issue with the Mesh dropping.

        I have disabled the following on the router (R9000 Router Firmware Version V1.0.4.12)

        QoS

        Smart Connect

        WMM (Wi-Fi multimedia) settings (2.4GHz b/g/n)

        WMM (Wi-Fi multimedia) settings (5GHz 802.11a/n/ac)

         

        Not sure what else to do at this point, since I bought these at the same time and bought them together because they basically are made to work with each other and make the whole home networking eaiser.