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Forum Discussion

rito's avatar
rito
Aspirant
Mar 22, 2013

my extender came with a name

during set up, wireless network manager was unable to identify "netgear_ext". I tried several times scanning with a wireless computer and a tablet finally realizing that my extender was called "Mauricio's connection" and it has a passkey. How could this happen? (refurbished?) And how do I bypass this? First attempt was to hit reset button but Mauricio still wants his passkey.:confused:

4 Replies

  • Retired_Member's avatar
    Retired_Member
    Hold reset in for 10 to 15 seconds. Or return to place of purchase if purchased new. Side note Fry's Electronics likes to slap a sticker on returns lowing the price and placing back on the shelf based on customer saying it worked but I changed my mind and returned.
  • fixed! held reset button until all led's turned off. it booted itself and when it completely came back, "netgear_ext" appeared. Thanks
  • Mine didnt come with a name, but after 8 hours of my life spent trying to get it to work correctly its now got one - unfortunately I would be unable to type that name on this website as I would no doubt get barred, but it goes something like "~k+ng peice of $h7T"