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GeorgieNg080459's avatar
GeorgieNg080459
Aspirant
May 10, 2018

My extender isn't accepting my WiFi password?

My extender can connect to the router, but when i take plug it into an area in my home, and try and connect using a device, using the same password as my router, it doesn't recognise it. Can someone help please? 

 

I can't log onto the netext.net browser because you have to connect to the extender to login! HELP! REQUIRED URGENTLY!!!!

Features
Firmware
Hardware
Installation
Security
Troubleshooting

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    May 13, 2018

    Hi GeorgieNg080459,

     

    Welcome to the community!

     

    1. What is the firmware version of the extender?

    2. Does the issue persist even before relocating the extender?

    3. Does the hardwire connection from the extender work?

    4. If the hardwire connection works, you can use that to access the extender UI and verify the wireless password.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      May 16, 2018

      Hi GeorgieNg080459,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • GeorgieNg080459's avatar
        GeorgieNg080459
        Aspirant
        May 17, 2018

        Hi Dexter,  

         

        Thanks for your response. 

        The firmware version is Model: WN3000RPv3|N300 WiFi Range Extender. What i am having problem with, is the password to my router isn't the same when input it into the extender, once on the same wifi. Wondering how to find out the password to the extender as it isn't the same. 

         

        Can you help me please?!?! I don't know what else to do.